Job Description

Receptionist | Administrator | Manchester | Private Hospital | Permanent | Full-time | 37.5 hours per week | £24,882 per annum plus excellent benefits

Spire Manchester Hospital is currently looking for an experienced Receptionist/Administrator to join their admin team on a permanent, full-time basis.

Spire Manchester Hospital offers a comprehensive range of specialist treatments in purpose-built private hospital facilities in Didsbury. Part of the award-winning Spire healthcare group, we’re world-class experts offering fast access to specialised and personalised healthcare using some of the latest diagnostic and treatment technologies.

Contract type Permanent, Full-time
Working hours 37.5 hrs per week. Varied shifts across Monday - Sunday from 6:30 am to 20:00 pm.

As Receptionist, you will be responsible for an exemplary level of high customer service to all patients, consultants and hospital teams, that meets and strives to exceed all our customer’s expectations, presenting a high standard of personal appearance together with total confidentiality in every aspect of work at all times. Providing an efficient administrative service within the hospital, operating within established policies and procedures.

Duties and responsibilities (not limited):

• Providing an efficient administrative service within the hospital, operating within established policies and procedures.
• Welcoming, registering and directing patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers’ expectations.
• Admitting patients to their room in accordance with hospital procedures, providing information as appropriate.
• Processing in-patient/out-patient charges, including the accurate collection of credit card details both over the phone and face to face
• Supporting inpatient bookings by entering inpatient/day cases onto computer system
• Responsibility for admission lists, including allocation of admissions. Liaising with nursing staff as appropriate
• Admission/Discharge of patients onto computer system ensuring accuracy of all information.
• Operate the hospital switchboard in a professional and efficient manner, ensuring all calls or enquires are responded to in a timely manner
• Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, issuing badges for visitors, booking taxis

Who we're looking for:

• Whilst no formal qualifications are required you must be able to communicate with other members of staff and patients clearly and your personal appearance must be of a high standard, expected in a professional healthcare environment
• Experience of working on a reception or in a similar customer facing environment
• Excellent interpersonal and communication skills
• Ability to build and maintain effective working relationships, both internally and externally
• Strong focus on delivering and exceeding customer expectations, with the ability to handle difficult situations
• Confident telephone manner with the ability to communicate with a wide range of customers at all levels
• The ability to work effectively as part of a team
• IT literate and a competent user of the MS Office suite of products

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Private medical insurance
• Subsidised Meals
• Life assurance
• Free DBS
• Free Car park
• Free Uniform

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

We commit to our employee's well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 38 hospitals and 50 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.