Job Description

Receptionist Administration and Client Service

Location: Vancouver, British Columbia

Employment Type: Full Time

Level of experience: Experienced; 2+ years of experience required

Area of expertise: veterinary medicine, human medicine, dental medicine, family practice medicine or related experience

Schedule: Tuesday to Friday, 40 hours; 10-hour shifts; great for work-life balance! Every weekend is a long weekend!

Compensation: $19.00 to $24.00 per hour (plus benefits)

Benefits: Yes!

Are you a highly organized, client-focused individual with a passion for animals and exceptional service? Vancouver Animal Emergency and Referral Centre

We are currently hiring for a Reception Administration and Client Service to join our dedicated team at our 24-hour emergency and specialty hospital.

Key responsibilities;

• Welcoming clients and patients in a warm, professional manner

• Managing check-ins, check-outs, and appointment scheduling in our in-house schedule system; training provided

• Handling incoming calls through our multiline system

• Prioritize emails and client inquiries efficiently

• Coordinating communication between medical teams, specialty services and the referring community

• Maintaining accurate records and ensuring smooth administrative flow for standard operating procedures

• Supporting the team in delivering exceptional emergency and specialty care to our clients and patients

Qualifications;

• 2+ years of experience as a receptionist or front desk in human or veterinary medicine.

• A professional and calm demeanour when assisting clients with questions, requests, or sensitive information

• Experienced with booking medical appointments and locating schedules within the system for: rebooking patients, booking new appointments and urgent appointments

• Strong knowledge of electronic medical records; training is provided for our in-house system

• Microsoft Office Applications (Outlook, Teams, Excel, Word, Adobe)

• Previous knowledge of Moneris POS terminals is an asset

• Strong attention to detail & accuracy when recording and relaying information

What we can offer you:

• Generous compensation

• Fantastic benefits

• Continuing education account​

• RRSP Employer 5 % Match Program – saving for your future just got easier!

• VCA Canada RRSP Student Loan - Ask us more!

• Annual uniform allowance

• Referral Bonus Rewards

• Generous personal pet care discounts

• Paid wellness days, sick days and vacation days

• Employee assistance program

• E-tools to assist with meditation, better sleep, exercise, and focus

• Virtual health care (tele-medicine) offering quick access to quality care

• Opportunities to give back in your community through VCA Canada initiatives

Why join our team:

• Awesome benefits and rewards

• Belong to the top Specialty Hospital in Vancouver

• A role that truly impacts client and patient experience every day

• Canada's Top Employer 2025

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers.

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