Job Description

Job Location 0ZW95 - AceBounce - Chicago, IL 60601 Salary Range $19.50 - $26.00

TITLE: Reception

DEPARTMENT: Front of House

POSITION TYPE: Part Time/Full Time

REPORTING TO: Floor Manager

FLSA STATUS: Non-exempt

AceBounce, a State of Play Hospitality brand, knows the best moments are made by friends gathered together around a table- so we installed 14 premium Ping Pong tables which have been delivering non-stop hilarity and fun since 2016! They are housed in a paint-splashed, punk-inspired, beautifully appointed British pub style space full of surprises. AceBounce encourages a state of play with its premium cocktail menu and elevated bar food crafted for play (you can eat it with one hand!). Join us in serving up hits!

Position Purpose:

The reception position delivers each guest a unique high-quality experience with their engaging personality in an energetic atmosphere. This team is responsible for a welcoming greet, quick seat, and any assistance in setup. This position is crucial to the day-to-day operations from answering phones, checking in events, adding new groups into the reservation software, and introducing gaming. Our emphasis on product knowledge is essential to deliver an experience above the ordinary. Together our team members work to create an atmosphere of fun in a positive culture of teamwork and hard work. We expect nothing short of greatness and know personality sets us apart to make you the ringleader of your show each shift.

Responsibilities:

• Report for all scheduled shifts punctually in proper attire to proper health and hygiene standards
• Accurately enter all guest information into the system and assign proper time to guests
• Responds to all guests with a genuine friendly greeting and goodbye
• Answer phones providing accurate availability and send proper information to the sales team
• Accurately know all numbers to tables and gaming areas
• Maintain quality condition of gaming equipment including sanitation
• Ensure bathroom checks are completed and coat check is organized
• Complete opening, closing, and running duties as assigned each shift
• Learn and maintain knowledge of food, beverage, gaming and Company procedures to standard
• Build a rapport with guests, be active in assisting, and communicating requests
• Attend training sessions and team meetings as required per department
• Comply with the Company’s rules and procedures along with any reasonable requests made from management during a shift
• Follow all health and safety guidelines maintaining to proper procedures and reporting to management any hazardous situation or incident

Our Values Are:

• Listen to the Customer both external customers and internal customers
• Own the Problem, doing your best to solve the problem and seek help from others. Ask yourself what can be done to avoid problems from reoccurring.
• Test and Learn, by elevating, educating, and developing through continued training and learning.
• Create Positive Energy, optimism and a can-do attitude are infectious and motivating. Avoid negativity, focus on solutions, and avoid blame.
• Show Urgency, get things done quickly and accurately.
• Be Consistent and Fair, by showing respect to your co-workers. Bring your best self to work.
• Be both independently minded and a team player, by communicating issues and viewpoints to assist in better productivity and teamwork.
• Be a Big Person, be quick to say thank you and appreciation to fellow co-workers and learn from mistakes.
• Be Respectful of the Companies Resources, respecting each other’s time and money to optimize success for the business and each other.
• Deliver Results, our business is to succeed and deliver positive results to better provide future growth and opportunities for development.

Must be able to pass exams with a 90% or better in each of the following categories:

• Food and Beverage
• All issued training testing throughout employment

Qualifications

Requirements & Minimum

Qualifications

• Current food handlers and alcohol certification maintained through employment
• Minimum of 2 years’ experience preferably within a high-volume environment
• Available to work various shift times and days, including weekends and holidays
• Able to stand and/ or walk for long periods of time
• Ability to lift over 50+ lbs. if necessary
• Authorized to legally work in the US

The Company reserves the right in its absolute discretion to add to your duties or amend this job description at any time. In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time.

Equal Opportunity Statement: AceBounce is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to their actual or perceived race, color, religion, sex, sexual orientation, marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law.