Job Description

As a Receptionist at La Residencia, a Belmond Hotel you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests. In this role, you will make an impact by providing exceptional customer service. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include:

• Providing exceptional customer service and warmly welcoming guests by assisting with check-in and check-out procedures, and handling inquiries in a professional and courteous manner.
• Managing guest reservations, and ensuring accuracy and efficiency by processing bookings, modifications, cancellations, and guest preferences.
• Providing outstanding communication through prompt and professional phone calls and emails.
• Performing administrative duties, including managing guest accounts, processing payments, and maintaining guest records and correspondence. 
• Delivering knowledge of hotel facilities, amenities, and services to enhance guest experience.

Requirements

What You Bring:

• Excellent customer service skills; ability to greet guests, handle inquiries, and provide assistance in a courteous and efficient manner.
• Ability to communication clearly, listen attentively, and convey information accurately.
• Strong organizational skills; ability to handle multiple tasks simultaneously such as answering calls, managing guest check-ins and check-outs, and monitoring emails.
• Ability to work under pressure and handle difficult situations or irate guests with composure and tact.
• Proficiency with computer systems including basic programs such as word processing, spreadsheets, and email.

Benefits

What We Offer:

At La Residencia we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive salaries and health insurance plans.
• Complimentary meals during shifts.
• Uniforms with complimentary laundry services.
• Exclusive in-house Learning & Development Program.
• Wellness programs.

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

This is your moment. Apply today!

About Us

La Residencia, a Belmond Hotel, is a culture-filled oasis in Mallorca’s charming artist enclave of Deià, perched between the UNESCO World Heritage Tramuntana Mountains and the Mediterranean. Individual rooms and suites are arranged across several honey-coloured buildings. Art classes, donkey treks and a celebrated spa are among the tranquil pleasures on offer.

With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

The Belmond & LVMH Family

La Residencia is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.