Job Description

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Pacific Office Automation is seeking candidates for the position Receiving Clerk in Phoenix, AZ for one of our flagship Education sites. This important position is responsible for Receiving operations and overall coordination between POA and the customer. A high level of client satisfaction must be maintained in supporting the client's needs.

The individual in this position continually seeks to improve the operations of support service, analyzing the current systems and implementing sound practices according to POA's Standards of Operational Excellence. This position is a critical position and is considered part of the local team supporting our most important clients. Ideal candidates for this position will be a competent self-organizer with a positive attitude and the ability to handle deadlines.

Position Description

The receiving clerk signs for deliveries, checks delivery content against shipping invoices, addresses and resolves problems with shipments, stocks or deliveries accordingly, and works with both customers and distributors to address any shipping and delivery issues. Key shipment items will be copiers, printers, toner, cases of paper, etc. specific to POA operations. In addition to other items as ordered by the client through the receiving dock.

Essential Duties and Responsibilities of a Receiving Clerk

• Accepts and signs for deliveries from distributor.
• Assists in unloading shipments from delivery truck.
• Opens boxes and inspects contents of shipments.
• Processes returns for any defective or incorrect items.
• Checks shipping invoice to ensure all items are accounted for.
• Contacts seller or distributor to resolve shipment discrepancies.
• Stores, restocks, and shelves delivery items as necessary.
• Ensures that stockroom is clean and organized.
• Processes transfers for shipments moving on to another location.
• Pays balance on invoices upon receipt of delivery.
• Manages and maintains all billing and shipment receiving records.
• Conducts inventory of products, and logs data into inventory database.
• Contacts distributor to inquire about shipment delays or problems.
• Reports any major or unresolved shipment delays or problems to company manager.
• Addresses and answers customer inquiries about pending orders and shipments.

Required Knowledge, Skills and Abilities

• Demonstrates strong organizational skills.
• Pays close attention to detail and manages time effectively.
• Possesses physical strength necessary to lift and move heavy boxes received by the store.
• Exhibits ability to use inventory software efficiently.
• Possesses basic computer skills
• Works well with a team - Communicates clearly and effectively.
• Handles discrepancies or shipping problems calmly and politely.
• Exhibits familiarity with shipping and billing procedures.
• Demonstrates strong interpersonal and problem-solving skills.
• Is capable of operating forklifts and other equipment to move heavy shipments.
• Demonstrates awareness of proper warehouse and factory safety procedures.

Education and Experience

• High school diploma or GED is required.
• Job training session(s) required prior to start date.
• License and certification to operate a forklift / commercial grade vehicle is strongly preferred.

Work Environment

• Time will be spent in a stockroom, warehouse, or loading dock receiving and transporting deliveries.
• Time will also be spent in a shipping and receiving office processing inventory and paperwork.
• Moderate to heavy physical labor such as lifting and moving heavy items is required on a regular basis.
• Temperature in the warehouse or dock varies according to external climate.
• Standard 40-hour workweek applies.

Benefits

• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA Programs

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

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