Job Description
Receivables Support Representative (Collections & Billing Resolution) – Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
We’re hiring a highly execution-focused Receivables Support Representative to manage collections, resolve billing issues, and help protect company revenue.
This is not a passive support role.
You will:
- Drive collections on past-due accounts
- Investigate and resolve billing discrepancies
- Maintain accurate CRM records
- Help ensure cash flow remains consistent and organized
If you’re someone who follows up until issues are fully resolved and thrives in structured, high-output environments, this role is a strong fit.
What You’ll Own
Collections & Payment Execution (Primary Focus)
- Execute daily outbound collections through:
- Secure:
- Payments
- Payment commitments
- Maintain consistent follow-up cadence until full resolution
- Reduce:
- Aging balances
- Delinquency risk
- Identify and encourage auto-pay enrollment opportunities
Receivables Case Management
- Investigate billing issues raised through:
- Collections efforts
- Customer inquiries
- Internal teams
- Identify root causes — not just surface-level issues
- Open, manage, and resolve cases in Salesforce
- Ensure every case includes:
- Clear issue summary
- Investigation details
- Final resolution
- Confirm customer understanding before closing cases
Billing Issue Resolution
- Resolve:
- Invoice discrepancies
- Account setup issues
- System-related billing errors
- Coordinate with internal teams to resolve issues quickly and accurately
- Help prevent recurring billing problems through root-cause resolution
Customer Communication
- Communicate with professionalism, clarity, and confidence
- Balance:
- Urgency (collections)
- Empathy (customer experience)
- Provide proactive updates regarding:
- Payment status
- Billing investigations
- Handle objections and move conversations toward resolution
Documentation & CRM Accuracy
- Maintain clean, structured records in Salesforce
- Log:
- Calls
- Emails
- Payment commitments
- Outcomes
- Ensure all documentation remains accurate and audit-ready
Process Improvement
- Identify recurring collections or billing issues
- Recommend improvements to:
- Workflows
- Systems
- Follow-up processes
- Share operational insights during team reviews
- Help reduce:
What Makes You a Strong Fit
- You don’t drop follow-ups — you close loops
- You are:
- Persistent
- Detail-oriented
- Execution-focused
- You take ownership and solve problems end-to-end
- You stay organized in high-volume environments
- You can handle collections professionally without damaging customer relationships
Required Experience & Skills
- Experience in:
- Accounts receivable
- Collections
- Billing support
- Customer account management
- Proven ability to manage high-volume communication
- Experience with CRM systems (Salesforce preferred)
- Strong analytical and problem-solving skills
- Excellent written and verbal English communication
- High attention to detail and organization
Nice-to-Have Experience
- Experience in structured AR or collections environments
- Experience reducing delinquency or improving cash flow
- Experience driving auto-pay adoption
- Background working with operations or service teams
- Familiarity with:
- Root-cause analysis
- Process improvement workflows
What a Typical Day Looks Like
- Execute outbound collections and payment follow-ups
- Investigate billing discrepancies and customer concerns
- Open and update CRM cases in Salesforce
- Coordinate with internal teams to resolve account issues
- Convert eligible customers to auto-pay
- Track performance metrics and identify operational improvements
In short:
You ensure payments are collected, billing issues are resolved at the root, and no customer account falls through the cracks.
Key Metrics for Success (KPIs)
Collections Performance
- 100% completion of daily collections tasks
- Total collections secured ($)
- Reduction in aging balances
- Auto-pay conversion rate
Case Management
- Billing cases opened vs. closed
- Case resolution time
- Documentation accuracy
- Minimal cases open longer than 2 weeks
Execution Quality
- Timeliness of follow-ups
- Reduction in escalations
- CRM data accuracy and completeness
Why This Role Stands Out
- Direct impact on company cash flow and revenue protection
- High ownership and accountability
- Clear performance metrics and measurable outcomes
- Opportunity to improve systems and operational workflows
- Fast-paced, execution-driven environment with growth potential
Interview Process
- Initial Screening Call
- Recruiter Interview
- Client Interview
- Offer & Onboarding
Apply Now
If you:
- Follow through until full resolution
- Are comfortable with collections and billing problem-solving
- Thrive in structured, high-output environments
This role is a strong fit for professionals who enjoy operational ownership, collections execution, and maintaining accurate, organized receivables processes.
