Role Responsibilities

Are you looking for an opportunity to help build a stronger province for current and future generations? The Child Support Recalculation Program (RP) offers a purpose-driven opportunity to contribute to building a stronger Alberta, within a workplace culture that values respect, integrity, accountability, excellence, teamwork, open communication, and employee growth.

We are seeking a motivated individual with strong analytical, communication, and people skills to provide recalculation services to clients. The position demands exceptional attention to detail, organizational ability, multitasking under tight deadlines, agility, and independent decision-making. The successful candidate will need to demonstrate agility and solid problem-solving skills while exercising a high-level of independent decision-making.

The successful candidate will:

• Apply legislation to a variety of complex and individualized file circumstances.
• Provide information to stakeholders on the telephone and in writing.
• Focus on customer service and assisting Albertans with access to justice.
• Process registration requests, analyzing court orders to determine clients’ eligibility for our services.
• Perform basic mathematical calculations.
• Review income tax information and determine new child support amounts.
• Analyze file circumstances to make recommendations that RP decline to recalculate where appropriate.
• Accurately enter information into RP's computer system to record file steps and decisions.

The is provided for Further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Drive for Results to know what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization while maintaining accountability to each other and external stakeholders.
• Creative Problem Solving to be proactive in identifying solutions and focusing on continuous improvement.
• Develop Networks to connect with colleagues, clients, and other stakeholders consistently and ensures their needs are represented in decision-making.
• Systems Thinking to recognize the broader impact of your work and to be able to understand broader goals.

Qualifications

High School diploma (or post-secondary education) plus a minimum of three years progressive related experience (accounting, banking, and business etc.) is required.

Equivalencies may be considered:

Diploma and a minimum of one (1) year related experience, Certificate and a minimum of two (2) years related experience.

Required

• Applicants must include a detailed cover letter explaining how their experience aligns with the qualifications; applications submitted without one will not be accepted.
• Proficiency with MS Office 365 (Outlook, Word, Excel) is required.

Assets

• Experience working in a court/legal environment.
• Experience in accounting and/or banking.
• Experience working with income tax returns.
• Experience providing program support and providing program information to clients.
• Experience in conflict resolution with clients.

Candidates with lesser qualifications may be considered at a lower classification and salary

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Hours of work: Monday – Friday, 8:15 am - 4:30 pm (36.25/week)

Positions currently available: One (1) permanent position

Location: John E. Brownlee Building, 10365 – 97 Street, Edmonton, Alberta, T5J 3W7.

Final candidates will be required to undergo a criminal records check (CRC).

Please note that candidates will be required to complete a written assignment prior to their interview.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service
• Public Service Pension Plan (PSPP)
• Alberta Public Service Benefit Information
• Professional learning and development
• Research Alberta Public Service Careers tool
• Positive workplace culture and work-life balance.