We are delighted to announce an exciting opportunity for a Realtime Management Specialist (RTM) to join our dynamic team. We are seeking individuals who are passionate about data, real-time decision-making, and driving operational excellence. In this role, you will play a critical part in ensuring optimal workforce performance and maintaining high service levels across operations.
In the role of Realtime Management Specialist, you will be responsible for monitoring live operations, analyzing performance metrics, and taking immediate actions to align staffing with real-time demand. You will collaborate closely with operations and workforce teams to ensure efficient resource utilization and consistent service delivery.
The successful candidate will leverage strong analytical skills, attention to detail, and effective communication to provide insights, support decision-making, and deliver impactful presentations to stakeholders.
Monitor real-time performance (Service Level, AHT, ASA, occupancy, etc.)
Minimum 1 year of experience in Workforce Management
Prepare daily, hourly, and intraday performance reports
Identify gaps and provide data-driven recommendations
Ensure data accuracy across WFM tools and dashboards
Fluent English (spoken and written) – mandatory
Excellent verbal communication and professional business writing skills
Ability to confidently present insights to senior stakeholders
Strong proficiency in PowerPoint and dashboard presentations
Fluent English (spoken & written)
Strong communication & stakeholder management skills
Excellent presentation & storytelling abilities
Advanced Excel skills (Pivot Tables, formulas, analysis)
Solid understanding of WFM concepts & KPIs
if you’re detail-oriented, analytical, and confident presenting insights—this role is for you!
Join our team to be part of a global organization that values diversity and promotes innovation. We offer competitive benefits and a supportive work environment where you can expand your skills and grow professionally. By joining us, you have the opportunity to shape the future of our story and make a substantial impact on our success.
We welcome applications from all qualified candidates, and we are committed to providing a fair and inclusive recruitment experience. If you are passionate about talent acquisition and ready to contribute to a dynamic and growing organization, we encourage you to apply today.
Initially established as a subsidiary of Future Group, Jadeer has been operating since 1994, where the company has grown to become a renowned agency in the recruitment industry. The company has earned a reputation for excellence by investing in technology and utilizing high-tech software to streamline the recruitment process, which has further solidified our reputable image in the market.
Our commitment to providing exceptional service, along with our ability to adapt to the evolving needs of the industry, have helped us stay ahead of the competition, while our focus on innovation, combined with our extensive experience, have enabled us to maintain our position as one of the most trusted and reliable HR consultancy in the market.
