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● Monitor agent and field staff activities in real time to ensure adherence to processes, scripts, and compliance
standards.
● Track operational KPIs such as call volumes, queue status, collection performance, and conversion rates.
● Identify and escalate irregularities, performance gaps, or potential compliance risks immediately.
● Provide instant support and guidance to teams to resolve issues on the spot.
● Collaborate with supervisors and managers to optimize resource allocation and improve efficiency.
● Generate concise daily insights on floor performance to support decision-making.
1. Diploma/Bachelor’s degree in any field
2. Min. 1 year of experience in Contact Center, Telemarketing, or Collection Operations (fresh graduates with strong
analytical skills may be considered).
3. Familiar with basic KPIs in telemarketing/collection.
4. Good analytical and problem-solving skills with strong attention to detail.
5. Ability to work with live dashboards, monitoring tools, and MS Office/Google Workspace.
6. Strong communication and coordination skills; able to escalate issues clearly and quickly.
7. Willing to work in shifts, including weekends/public holidays if required.
Cermati Fintech Group (CFG) is a fast growing financial technology company group established in April 2015. We're on a mission to build a more inclusive financial future by making financial products more accessible to people across Indonesia.
Our businesses span a wide range of services including financial product aggregation, financing, cash loans, insurance brokerage, as well as mutual fund and bond investments.
We launched our first product, Cermati, a financial services aggregator, in 2015. Since then, we've expanded rapidly with the introduction of Indodana (cash loan platform) in 2017, Cermati Protect (insurance brokerage) and Cermati Invest (investment platform) in 2019.
In 2024, we introduced a new financing service through Indodana Finance, and rebranded our cash loan platform to Indodana Fintech further strengthening our ecosystem of digital financial solutions.
🔗 Learn more about us at https://cermati.group/
