Extratik

Real time management (RTM)

Extratik  •  Cairo, EG (Onsite)  •  24 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description


Key Responsibilities:
Analyze historical data to forecast future staffing needs based on call volume trends and service level agreements (SLAs).
Develop and maintain staff schedules, ensuring optimal coverage across all operational hours.
Monitor call center operations in real-time to ensure performance standards are met.
Analyze inbound/outbound call volumes and trends to forecast staffing needs.
Adjust schedules and resources dynamically based on real-time data.
Collaborate with team leaders and management to communicate performance issues and develop solutions.
Prepare and present real-time performance reports and metrics.
Identify areas for improvement and implement best practices.
Assist in developing strategies to optimize workforce management.
Maintain and update reporting tools and dashboards.
Shift Module .
Working Hours 9.
Working days 5 days per week.
Rotational days off.
Extratik

About Extratik

Our mission is to empower the health, technology, marketing, and tourism sectors with cutting-edge, integrated solutions tailored to their unique needs. By leveraging our rich experience and expertise, we aim to enhance operational efficiency and drive growth for our partners across various industries. Our commitment is to continually evolve, harnessing technology to meet the dynamic demands of businesses and ensuring our partners are always at the forefront of technological advancements. Extratik is one of the most dynamic and regionally recognized digital transformation and marketing agencies, offering a wide range services with the approach of presenting intelligent and creative digital transformation & digital marketing services including but not limited to Voice Over IP, ERP, Website development, Mobile Apps, Social Media Marketing, SEO, Content Writing, much more.

Our vision at Extratik is to be a global leader and pioneer in the realm of technology infrastructure solutions. As we continue to grow and evolve, our goal is to revolutionize large business operations by offering innovative solutions that not only meet but exceed the expectations of our clients. We aspire to set new benchmarks in the technology sector, ensuring seamless integration and exceptional service delivery across health, technology, marketing, and tourism industries.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Istanbul, TR
Year Founded
2018
Social Media