✔ Experiencia en roles de RTA, Workforce Management, Reporting o similares
✔ Nivel intermedio o avanzado de Excel (tablas dinámicas, fórmulas, análisis de datos)
✔ Buen nivel de inglés (B2)
✔ Fuertes habilidades analíticas
✔ Excelente comunicación
✔ Capacidad de trabajar en ambientes de ritmo rápido
✔ Atención al detalle y sentido de urgencia
⭐ Experiencia en Contact Centers o BPO
⭐ Manejo de herramientas WFM (Genesys, NICE, Aspect, Verint, etc.)
⭐ Experiencia con Power BI o reporting tools
Salario: 3.200.000 + 500k de comisiones por metricas
As a trusted global outsource provider, we know connection is a universal language.
It’s our mission at OneTouch Direct to bring the world closer through unparalleled human interactions, tailoring our services to meet each client’s unique needs.
Our people-first culture means we believe in the power of every interaction to build stronger, more meaningful connections. Our agents are the best in the industry, because they genuinely care about providing authentic experiences that leave a lasting, positive impression. Their expertise lets us consistently offer personalized, precise outreach solutions because we understand the needs of our clients and their customers.
We don’t just achieve our clients’ business goals; we live a people-first culture that optimizes performance with a relentless drive for results. Here, you don’t just see the results—you feel them.
When top-tier service and genuine connection come together, expect the extraordinary.
