Job Description

Availability Must be amenable to start ASAP

Work Setup: Onsite (Makati)

Responsibilities:

• Monitor real-time data and daily operations to achieve performance goals.
• Analyze live metrics to identify trends, challenges, and improvement opportunities.
• Work with teams to adjust schedules and resources based on current data.
• Prepare detailed performance and exception reports for management.
• Support implementation of strategies to enhance service quality and operations.
• Collaborate with stakeholders to promptly resolve operational issues.
• Document activities accurately following company policies and procedures.

Requirements:

• At least 12 months of experience in real-time analysis, workforce management, or operations monitoring
• Finished at least senior highschool level education
• Strong analytical skills and expertise in Microsoft Excel and various data tools
• Excellent communication and interpersonal skills
• Able to work onsite in Makati with flexible hours to support the company's dynamic operations
• Ability to multitask and perform under pressure