Job Description

Essential Functions

• Supports management with all necessary reports and planning models to facilitate the process of decision making
• Monitors actual activities and compare it to plan and make recommendations for immediate changes
• Ensures that pre-planned activities are being scheduled in advance and communicated effectively
• Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing
• Ensures adherence to schedules and raises alerts in a timely manner in case of deviations
• Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual staffing
• Executes skill change and reallocation requests and initiatives
• Provides recommendations in case of understaffing/overstaffing
• Act as first point of contact for any escalations, outages, system issues or any other production impacting situations

Maintains confidentiality relative to the organizational strategies, objectives and practices

Caters to new claim filing related to damage/s to our customers dwelling, contents, vehicle, and liability.
Responds to basic claim status inquiries such as claim payment details, claim process and guidelines and Turnaround time.
Transfers calls to adjuster/different departments as applicable.

• 1-year minimum experience as a Real Time Analyst
• Grade 12(Matric) or equivalent Qualification
• Must have a clear credit & criminal record
• Excellent skills in scheduling and real-time time management a must
• Accuracy and attention to details a must in this role
• Excellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levels
• Ability to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organized
• Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems
• Flexible and willing to work in shift schedules

In alignment with the Employment Equity Act, and to ensure that our workforce reflects the diversity of our communities, preference will be given to applicants from historically underrepresented groups, aligned with our EE targets

📩 Apply Now and take the next step in your career!

Make an impact. Be the voice of excellence. Join EXL.