At Avis Budget Group, we move fast—and our service needs to move with us. We’re looking for a Real Time Analyst (RTA) to join our Workforce Management team in Barcelona and help ensure our contact centre operations run smoothly, efficiently, and in line with service expectations.
What you’ll do
You’ll be at the heart of live operations—monitoring performance, identifying risks, and taking quick action to protect service levels across our contact centre network.
Monitor real-time performance (SL, ASA, AHT, occupancy, volumes) in 15-minute intervals
Identify service risks and recommend immediate operational actions
Track and manage agent adherence and support timely corrections
Monitor intraday shrinkage (absences, delays, availability changes)
Coordinate with Team Leaders, Operations, and outsourced partners
Provide intraday updates and end-of-day performance insights
Support workforce planning with actionable operational feedback
What we’re looking for
Minimum 1 year experience in WFM / Real Time / Scheduling / Operational Support (required)
Strong Excel skills and confidence working with data
Familiarity with WFM tools (NICE IEX, Verint, Calabrio or similar)
B2 English level
Fast decision-making mindset in a live operational environment
Strong communication and ability to influence without authority
Why join us
Hybrid working model.
Full-time permanent contract (39h a week).
Wellness and fun activities
VIP and rental car discounts.
Excellent and multicultural environment at the Barcelona World Trade Centre.
Health & Life insurance after 6 months.
Ticket restaurant, and free car rental after one year.
Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
BarcelonaBarcelonaSpain
Avis Budget Group, Inc. is a leading global provider of transportation solutions, both through its Avis and Budget brands, which have more than 11,000 rental locations in approximately 180 countries around the world, and through its Zipcar brand, which is the world's leading car sharing network, with more than one million members.
Avis Budget Group operates most of its car rental offices in North America, Europe and Australasia directly, and operates primarily through licensees in other parts of the world.
Avis Budget Group is headquartered in Parsippany, N.J.
