Job Description

As a Real Estate Specialist in the Valuation Services Group, you support real estate valuation risk management by coordinating appraisal-related service requests from intake through delivery. You help ensure requests are complete, accurately tracked, and progressed within service timelines while partnering with internal teams and appraisal/review professionals. You will also support invoice processing and vendor payment activities with a strong focus on accuracy, documentation, and confidentiality.

Job responsibilities

• Process appraisal-related service requests in accordance with established policies and procedures
• Triage and stage incoming requests to support timely completion and ensure files are complete and accurate before work begins
• Partner with internal business teams to support timely handling of requests for individual transactions and portfolios
• Track request status and workflow progress, maintaining accurate and timely updates in queue and workflow tools
• Identify quality or completeness issues, document findings, and coordinate next steps to keep work moving
• Process invoices to support complete accounting records and timely vendor payments
• Troubleshoot routine issues and escalate complex or unusual items to the appropriate parties for resolution
• Promote a client- and service-oriented culture by proactively addressing internal stakeholder needs
• Gather feedback from appraisal/review partners and stakeholders to improve service quality and turnaround times
• Learn and stay current on applicable policies, procedures, and operational workflows to improve accuracy and consistency
• Contribute to projects and process improvement initiatives aligned to your skills and experience

Required qualifications, capabilities, and skills

• Demonstrated experience in loan production support (residential or commercial) and/or appraisal or valuation operations support
• Working knowledge of appraisal/valuation terminology and end-to-end workflow
• Experience managing work through shared queues and workflow tools, including timely progression and accurate status updates
• Ability to manage multiple concurrent requests across multiple systems while maintaining accuracy and attention to detail
• Ability to execute well-defined processes in a fast-paced environment with limited supervision
• Strong written and verbal communication skills, with the ability to communicate professionally with stakeholders at all levels
• Demonstrated ability to work effectively in a team-based, shared-service operating model
• Strong time management and prioritization skills, with the ability to meet service targets and reprioritize as deadlines shift
• Demonstrated understanding of confidentiality and appropriate handling of sensitive information
• Sound judgment to identify exceptions, document issues, and escalate when required
• Experience using appraisal management and/or valuation workflow systems
• Proficiency with Microsoft Office (Excel, Outlook, Word) and SharePoint.
• Familiarity with appraisal governance concepts such as independence, review discipline, and policy adherence
• Experience supporting operational process improvements
• Experience supporting invoice processing, vendor onboarding, and/or accounts payable workflows or systems