Job Description
Senior Property Manager
The Senior Property Manager will report directly to the Vice President and play a key role in overseeing property operations and tenant relations. This position is responsible for managing facility repair claims, serving as the primary point of contact for tenants, and ensuring a seamless tenant experience throughout the entire lifecycle.
Key Responsibilities:
- Manage and oversee all facility repair claims from initiation through resolution
- Serve as the primary point of contact for current tenants, addressing inquiries, concerns, and service requests in a timely and professional manner
- Coordinate and manage vendor relationships to ensure quality repairs and maintenance services
- Oversee the full tenant lifecycle, including onboarding, ongoing engagement, and issue resolution
- Ensure all tenant-related processes are handled efficiently and in accordance with company standards
- Track and report on property performance, maintenance issues, and tenant satisfaction
- Collaborate with internal teams and leadership to improve processes and enhance tenant experience
- Maintain compliance with company policies, procedures, and applicable regulations
Qualifications:
- Proven experience in property management, preferably in a senior or lead capacity
- Strong knowledge of property operations, maintenance processes, and tenant relations
- Excellent communication and customer service skills
- Ability to manage multiple priorities and resolve issues efficiently
- Strong organizational and problem-solving abilities
- Experience coordinating vendors and managing service contracts preferred
Reporting Structure:
- Reports directly to the Vice President
Important Notice:
This job description is not intended to be a complete list of all responsibilities, duties, or skills required. Management reserves the right to modify or assign duties as needed.
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Equal Opportunity Employer Statement
FirstCash Holdings, Inc. is an Equal Opportunity Employer committed to fostering an inclusive workplace. Reasonable accommodations are available for individuals with disabilities. For assistance, please contact Human Resources at Recruiter_US@firstcash.com or (800) 645-2611 Ext. 1.
