Job Description

Real Estate Operations Senior Associate - Pinnacle Investments (Hyde Group)

London Bridge

£51,000 - £55,000

Would you like to join Pinnacle Investments (Hyde Group) as an Operations Senior Associate working within a prestigious real estate business?

Pinnacle Investments, part of the Hyde Group, is looking for an Operations Senior Associate to join a dynamic real estate investment team, to support the operational delivery of institutional living-sector portfolios. This is an exciting opportunity to play a key role at the intersection of asset management and property operations, ensuring assets are performing in line with strategy while meeting the expectations of institutional investors.

What you’ll be doing?

• Be the key operational link between Pinnacle Investments and managing agents, driving delivery against asset strategies and quickly flagging risks
• Track portfolio performance, ensuring services meet Hyde standards and investor expectations
• Own and refine operational data, analysing performance metrics (occupancy, rent, arrears, voids) to generate actionable insight
• Deliver clear, investor-ready reports and performance summaries to a consistently high standard
• Support compliance across the portfolio, including H&S and building safety, ensuring audits and actions stay on track
• Partner with stakeholders to maintain strong regulatory standards across all assets
• Improve systems, reporting and processes, using technology and automation to boost efficiency and data quality

About You

We’re looking for someone who is analytical, detail-oriented and confident operating in a fast-paced, evolving environment. You’ll be comfortable working with data, engaging with stakeholders and taking ownership of your work.

Essential Skills and Experience

• Experience in property operations, asset management support or real estate analytics, ideally within the residential or living sector
• Strong Excel and data analysis skills, with the ability to interpret large datasets and generate insight
• High attention to detail, with a track record of producing accurate, high-quality outputs
• Strong communication skills, able to present complex information clearly to a range of stakeholders

Well organised and proactive, with the ability to manage multiple priorities and meet deadlines

Why Join Hyde

• Competitive salary aligned with market benchmarking
• Hybrid working and flexible arrangements
• Generous pension and benefits package
• Opportunity to shape a growing investment platform with meaningful social impact

Diversity, inclusion and accessibility

Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation.

As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.

Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.