Job Description

Job Location: Redwood City, CA 94065
Position Type: Full Time
Salary Range: $107,000.00 - $139,000.00 SalaryREAL ESTATE OPERATIONS MANAGER  (Redwood City, CA)
JOB SUMMARY
Efficiently and proactively manage the daily functions of the Real Estate Loan Operations staff.  Meet or exceed mortgage loan production budget; maintain superior service standards for both external and internal stakeholders; ensure compliance to regulatory requirements and internal policies and procedures.
Why Provident?
Provident Credit Union was established in 1950, and we rank among the top 10% of credit unions in the US. We believe having a culture that is accepting, supportive, diverse, and inclusive makes us all better. Provident has been a Bay Area “Top Workplace” since 2017, and our employees rank us on Glassdoor as one of the best credit unions in the nation.
Our values are:
- Listen
- Get Better
- Do What’s Right
Essential Functions
Essential Functions    % TIME
- Daily direct oversight and active management of residential lending team from initial processing to funding.
- Ensure service and production standards are met each month.
- Review Mortgage Consultant scenario requests.
- Manage production pipeline on a daily basis.
- Ensure prompt and timely member communication is provided on all loans.
- Review processes regularly. Make or recommended changes to processes with goal of streamlining workflows and attaining optimal team performance.
- Manage the underwriting and approval of all real estate loans within established lending policies and limits; ensure the quality of each loan package.
- Ensure strong member relations in all phases of the process including handling complaints.
- Regular review and management of risk assessment processes.
- Ensure prompt, accurate response to audit inquiries from investors, regulators, third-party vendors and company auditors.
- Review and rebut as necessary investor repurchase requests.
- Manage the process for handling employee mortgage loan requests. Personally discuss loan options, programs and pricing with employees.
- Hire, train and develop staff.
- Perform periodic performance evaluations.
- Maintain a working knowledge of California real estate laws as it pertains to credit unions and Provident products and services.
- Maintain a thorough working knowledge of Provident products and services.
- Maintain a complete understanding of RESPA, TILA and applicable CFPB real estate lending guidelines.
- Performs other duties as assigned.
- Excellent listening and speaking skills.
- Excellent written communication skills.
- Complete required BSA & OFAC training annually.
- Understand and adhere to BSA and OFAC policy and procedures.

QualificationsQUALIFICATIONS:
Education/Work Experience/Knowledge/Skills and Abilities:
- College degree or equivalent work experience preferred
- NMLS License preferred
- 8+ years of proven successful experience in real estate lending required
- 5+ years of experience in managing a real estate loan operations staff.
- 5+ years of experience with FHLMC/FNMA underwriting.
- 5+ years of experience in Credit granting authority – mortgage loans
- Demonstrate a knowledge of complex underwriting skills in residential real estate lending.
- Demonstrate a knowledge of complex underwriting skills in multi-family real estate lending.
- Demonstrated ability to hire, manage, train and develop staff.
- Excellent oral and written communication skills including strong telephone skills with a specific focus on member service and problem resolution.
- Demonstrated excellence in organizational and mathematical skills.
- Have skills and commitment to provide outstanding service to all external and internal members.
- Ability to learn and use current loan origination and core financial systems (Encompass CreditQuest, and Laser Pro)
- Ability to write letters and e-mails with professional tone, correct grammar and punctuation.
- Ability to learn and follow:
* State and Federal Regulations and Requirements
* California Credit Union Law and Rules and Regulations
* Provident Credit Union Board Policies
* NCUA Rules and Regulations
* Department policies and procedures
Benefits you will enjoy:
- Quality medical, dental and vision care coverage
- 401(k) retirement plan with up to 150% matching employer contributions
- Annual discretionary bonus
- Generous paid time off and paid holidays
- Flexible spending accounts
- Employee Referral Bonus
- Short and long-term disability coverage
- Life and AD&D insurance
- Provident membership
- Rate discount on home and auto loans
- Opportunity to use company owned condo in Maui and Lake Tahoe

Compensation:
Pay Grade is M2. This position is eligible for our twice-a-year discretionary bonus.
Targeted Pay: $107,000 – $139,000/yr   (Depending on experience)
Provident is an Equal Opportunity Employer
We are the winner of the Bay Area News Group Top WorkPlace in 2017 - 2026. Check us out on Glassdoor