Job Description

We're looking for a detail-oriented Operations Team Member to support the day-to-day administrative, leasing, compliance, and reporting functions across multiple manufactured housing communities in the U.S. This is an execution-focused role — you'll be the back-office engine that keeps leasing, billing, maintenance tracking, and reporting accurate and on time for our onsite Community Managers.

If you thrive on process, love clean data, and get things done right the first time, this role is for you.

Core Responsibilities

Leasing & Resident Administration

• Enter and maintain leases, renewals, move-ins, and move-outs in Rent Manager
• Upload and organize resident documents (IDs, income proof, applications, agreements)
• Track lease expirations and flag renewals in advance
• Process resident info sheets and verify completeness

Background Checks & Compliance

• Run and track background & credit checks
• Record approvals/denials per Fair Housing guidelines
• Maintain audit-ready resident files
• Support compliance with HUD, state, and park-level rules

Charges, Billing & Collections Support

• Post rent, utilities, late fees, and one-time charges accurately
• Assist with water, sewer, trash, and power billing setups
• Identify and flag NSFs, delinquencies, and discrepancies
• Coordinate with accounting on corrections and reconciliations

Maintenance & Work Order Support

• Create and update work orders in Rent Manager
• Track status and follow up with Community Managers
• Upload invoices, notes, and before/after photos
• Help ensure maintenance hours are logged correctly

Reporting & Data Accuracy

• Prepare weekly/monthly reports (occupancy, delinquencies, move-ins/outs, leasing pipeline)
• Validate data accuracy across Rent Manager and Google Sheets
• Proactively flag exceptions, trends, and risks

Communication & Coordination

• Serve as back-office support for onsite Community Managers
• Communicate clearly via Slack and email
• Escalate issues with context and documentation

What Success Looks Like (KPIs)

• Data accuracy rate ≥ 99%
• Lease processing turnaround ≤ 24 hours
• Background checks completed same business day
• Near-zero billing error rate
• 100% on-time reporting
• Slack responsiveness within agreed SLA

Requirements

• 2+ years of experience in real estate back-office, property management, or operations
• Prior experience supporting U.S.-based clients preferred
• Strong proficiency in Rent Manager (or demonstrated ability to learn fast)
• Comfortable with Google Sheets, Docs, and Drive (intermediate to advanced)
• Working knowledge of U.S. leasing, billing, and compliance concepts
• Extremely detail-oriented, organized, and process-driven
• High integrity when handling confidential data
• Calm under pressure and comfortable supporting multiple communities at once
• Bilingual (English/Spanish) strongly preferred