Job Description

The Real Estate Appraiser role focuses on executing real estate appraisals and reviewing external appraisals. This involves leading licensed teams in mortgage appraisal reviews and setting quality benchmarks with vendors. By ensuring accurate and fair real estate valuations, this role contributes significantly to prudent lending practices. Its existence is vital for the company's risk management, informed mortgage decision-making, and overall financial sustainability.

Responsibilities

• Report directly to the Office of the Chief Appraiser
• Conduct independent reviews of real estate appraisal processes
  and furnish recommendations for enhancing compliance and risk management.
• Enhance and maintain risk and control standards for real estate valuation, ensuring alignment with regulatory requirements and industry best practices
• Monitor and report on the effectiveness of risk mitigation strategies and valuation controls.
• Participate in reviews of residential and commercial valuations for Citi's use.
• Support in establishing and maintaining partnerships with high-level external valuers and valuation firms
• Participate in critical and administrative reviews of residential and commercial valuations to determine their suitability for Citi's use
• Contribute to the communication of appraisal review results, ensuring they are properly recorded in the transaction file (i.e. loan file)
• Maintain that all valuation processes and reports comply with Citigroup's valuation standards and regulatory requirements
• Ensure all critically reviewed appraisals provide reasonable and appropriate value conclusions.
• Is an enthusiastic and early adopter of change; takes ownership for helping others see a better future and stay positive during uncertainty
• Demonstrates and inspires curiosity in seeking new ways to overcome challenges; actively applies learning from failures.
• Challenges self and others to seek out and communicate alternative views even when unpopular; welcomes diverse ideas to improve outcomes.
• Acts as a change catalyst by identifying and helping others see where new ideas could benefit the organization.
• Proactively seeks to understand and act in alignment with organizational decisions; helps others prioritize team and enterprise success over their own personal agenda
• Focuses on highest-priority work aligned to business goals; helps others effectively manage competing priorities.
• Proactively identifies opportunities to streamline work; creates process improvements that enhance efficiency for self and the team.
• Takes personal accountability for escalating, identifying, and managing potential risk; implements controls that enhance the client experience and operational effectiveness.
• Anticipates problems and proactively identifies solutions that address the root causes and result in meaningful improvements.
• Sets high expectations and invests the necessary effort to deliver excellence and exceed performance goals.
• Role-models and help others to do the right thing for clients and Citi in all situations, even when difficult
• Engages key stakeholders early and often and actively look for opportunities to improve collaboration in achieving common goals.
• Proactively seeks out opportunities to volunteer in Citi programs that support the community; advocates for solutions that meet the needs of Citi’s clients and the community.
• Enthusiastically promotes the unique needs and preferences of colleagues; makes active commitment to help colleagues achieve balance, well-being, and development.
• Leverages varied networks to recruit diverse talent; advocates for colleagues with diverse skillsets, styles, and experiences to gain career opportunities.
• Empathetically listens and understands others’ positions before acting on issues; works to amplify voices that are minimized in the workplace
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications

• 6-10+ years of experience
• Certification or license issued by a government agency entitling the appraiser to value a variety of real property or a valuation credential issued by a recognized professional association (if no governmental licensing is available).
• Bachelor’s degree in real estate, finance, business administration, or a related field.
• Credential from a known real estate appraisal professional association such as the Appraisal Institute, Royal Institute of Chartered Surveyors, etc., beneficial but not mandatory.
• Familiarity with valuing different types of income-producing real estate and some special purpose property types.
• Comfort working independently to assess the acceptability of appraisals.
• Basic understanding of local and regional evaluation regulations and standards.
• Ability to quickly familiarize oneself with Citi's appraisal/valuation policy documents (for new employees).
• Strong written and verbal communication skills.
• Knowledge of applicable industry regulations and standards (i.e., USPAP, FIRREA, IVS, Red Book).
• Some experience in analyzing and identifying risks on real estate collateral or owned real estate.
• Experience in dealing with external valuation firms.
• Solid understanding of real estate market trends and data analysis.
• Contacts with appraisers, including those with expertise in special purpose properties and iconic properties.
• Demonstrates leadership abilities.
• Possesses analytical and quantitative skills.
• High level of attention to detail.
• Basic commercial real estate knowledge for local markets covered.
• Familiarity with software tools like MS Word, Excel, and open to learning tools like Argus, Rockport VAL, and RECAM within CitiRisk Collateral.
• Ability to make decisions and communicate effectively within the organization.
• Exhibits diplomacy skills and the capability to stay calm during confrontational engagements.
• Ability to adapt quickly to changing situations in line with Citi's diverse product range, client types, transaction types, and clients' real estate plans.

Education

Bachelor's/University degree, Master's degree preferred

Perform critical reviews of externally prepared commercial appraisals to ensure that the value conclusions are credible and that the reports are in compliance with all necessary requirements. Responsible for managing the review process on single assets as well as portfolios, which can include leading a team of review appraisers and coordinating with participating financial institutions. Contract with vendors; manage vendors to on-time delivery and quality product; and maintain the timely status of each assignment on a common job tracking system. On occasion may lead an ad hoc team for valuation due diligence or a special project; prepare market studies; provide market intelligence to the lenders on a specific deal; prepare internal appraisals; perform sensitivity analyses for property cash flow projections; and evaluate the feasibility of a complex investment. Resolve any issues that are not compliant with Citibank policies or conclusions that are not reasonable. Advise risk managers in addressing complex real estate issues. Objectively provide risk managers with a balanced view of the risk associated with a given property. Work with a wide variety of property types across the US ranging from single assets to large portfolios that include several hundred properties.

Minimum of 10+ years of appraisal experience with at least 3 years in a lending institution preferred. Should have Bachelor’s degree and may have advanced degrees. Must have completed and passed all Appraisal Institute classes necessary for the MAl designation, or equivalent education. Must be a state Certified General Appraiser. Have outstanding breadth and depth of commercial appraisal expertise that includes all major property types (office, retail, industrial, multifamily) and special purpose properties (self storage, hotels, student housing, etc.). Must have a strong sense of the characteristics affecting value. Highly productive and efficient as a reviewer. Work autonomously and require little direction for single properties as large as $100MM+ in value.

Would be considered Subject Matter Expert for commercial appraisal. Proficient computer skills for MS Office. Outstanding proficiency in Argus and Rockport VAL DCF software and MS Excel. Must have a comprehensive understanding of USPAP. Must have a good understanding of FIRREA and all other subsequent Regulatory Policies concerning appraisals. Outstanding analytical skills. Strong interpersonal skills. Work well under pressure and multi-task. Outstanding organization and management skills. Must have strong verbal and written communication skills. Capable of being effective in decision making and outstanding problem-solving skills. Sustain good relationships with internal clients and vendors.

------------------------------------------------------

Job Family Group:

Risk Management

------------------------------------------------------

Job Family:

Real Estate Appraiser

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

Irving Texas United States

------------------------------------------------------

Primary Location Full Time Salary Range:

$125,760.00 - $188,640.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Most Relevant Skills

Analytical Thinking, Credible Challenge, Financial Analysis, Governance, Policy and Procedure, Policy and Regulation, Product Knowledge, Risk Controls and Monitors, Risk Identification and Assessment.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Anticipated Posting Close Date:

May 06, 2026

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi

View Citi’s EEO Policy Statement and the Know Your Rights poster.