A quick look at the role.
The role of Reactive Services Executive is a support role, providing a positive and proactive service to corporate customers and domestic customers with one-off or specialist clearance requirements. Setting up contracts, raising purchase orders, inbound and outbound telephone calls and emails, escalations and account management.
We are looking for someone who is passionate about customers, has excellent communications skills, attention to detail, a positive attitude and the ability to keep calm under pressure. Ideally you will have some experience within a customer service environment. Knowledge of Microsoft office would be helpful but training is available for the right applicant.
Here's why you'll love it at Biffa
We're here to change the way people think about waste
Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that's always rewarding, often challenging , but never dull.
Dedicated to Diversity
At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.
Founded in London in 1912, Biffa is a leading UK nationwide integrated waste management business providing collection, treatment, recycling and technologically-driven energy generation services. Through the expertise of our people and investment in technology we promote and deliver sustainable waste management solutions.
We provide an essential service to satisfy the business needs of our commercial, industrial and public sector customers throughout the UK, and help them to meet their legal obligations and corporate responsibility commitments.
We employ 10,000 people and collect waste from thousands of businesses and millions of households across the UK each day.
Our surplus food redistribution partnership with Company Shop Group, and our environmental work with BiffaAward and Waste Aid, also have wider benefits for the UK and beyond.
Since 2002 we’ve reduced our carbon emissions by 70 per cent and aim to be net zero by 2050.
