KMS Lighthouse is seeking an experienced R&D Director to lead our global engineering organization and drive the execution of our technology strategy.
This role is responsible for leading multiple engineering teams through experienced managers, scaling engineering excellence, and ensuring the successful delivery of high-quality, enterprise-grade SaaS solutions.
The ideal candidate is a strong people leader with extensive experience managing large-scale engineering organizations in a global environment.
They will play a key role in accelerating AI adoption across the engineering organization, embedding AI-driven development practices, and leveraging AI technologies to improve productivity, software quality, and innovation.
KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. We use advanced technologies and take an innovative approach to build knowledge management solutions.
Our knowledge system boosts productivity and efficiency with a powerhouse of digitized knowledge that’s easy to update, collaborate, share, or provide feedback in real-time. We have a SaaS knowledge management system with native integrations to social media, product catalogs, operational systems, chatbots, virtual assistants, and open API integrations with your existing applications such as CRM, ticketing, and help desk.
Lighthouse offers a rewarding KM experience for both customers and employees alike, improving loyalty and satisfaction. What’s more, we’ve built the system so that your entire team can easily navigate through it in their natural language, and adopt it effortlessly without training. Lighthouse simplifies communications, elevates customer and agent experiences, engages and inspires people. Happy agents, happy customers.
