Job Description

RCS-Operational Performance Expert

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they doIndiana University Health is seeking individuals who embody these values to join our RCS Facility Billing and Collections leadership team in the role of RCS-Operational Performance Expert.

This position serves as the subject matter expert for Revenue Cycle Services. Provides leadership across the division in regards to specific education, training, and management of changes related to Revenue Cycle Services requirements or regulation. Serves as a point of escalation for claim related issues and provides independent review and monitoring of aged accounts receivable and direct intervention where appropriate.

Key Relationships

Reports to RCS-Director

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Bachelor's degree preferred.

• Requires proficiency in Excel and PowerPoint. Requires Expert Knowledge of Healthcare Revenue Cycle.

• Requires excellent written and verbal communication skills.

• Requires excellent customer service skills.

• Requires demonstrated ability to use analytical capabilities and business knowledge to understand complexities of industry and impact business processes and methods.

• Requires strong organizational skills necessary to work on multiple complex projects/problems at one time.

• Requires the ability to work effectively with all levels of the organization.

• Requires the ability to work independently and is motivated to produce high quality outcomes.

• Requires knowledge in business applications.

• Requires the ability to plan and manage the utilization of resources.

• Requires the ability to facilitate and lead work groups.

• Requires the ability to promote teamwork and build effective relationships.

• Requires the ability to take initiative and meet objectives.

• Requires a high level of interpersonal; problem solving and analytical skills.

Indiana University Health is unlike any other healthcare system, and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals, and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.