Job Description

Are you looking for a role that showcases your passion and excitement about helping others? Would you like to be part of a team that strives to provide a patient centered environment where world-class healthcare for Cancer Care is matched by genuine hospitality and helpfulness? Come join our team at the Schwarz Cancer Center at IU Health North Hospital.

The Scheduling and Registration Specialist plays a pivotal role in ensuring coordinated patient care by implementing efficient, accurate, and professional scheduling practices. This patient-facing position collaborates closely with our clinical team and patients to gather necessary information and create a coordinated schedule, complete with preparation instructions for each patient.

Key Responsibilities:

• Greet patients and caregivers at Schwarz, engaging in conversations with patients to gather scheduling preferences.
• Explain department/hospital scheduling and registration policies and procedures clearly and comprehensively.
• Schedule future visits according to directives from the clinical team, ensuring alignment with patient needs.
• Register patients accurately for their scheduled or walk-in appointments while providing an exceptional patient experience.
• Flexibility to relocate within the facility to support scheduling or registration functions as operational needs arise.
• Communicate appointment details with clarity and compassion, fostering positive patient experiences.
• Provide assistance with welcome desk duties and registration processes as needed.
• Manage incoming calls and Cerner messages to resolve patient needs and offering guidance or redirection to patients and visitors when necessary.

Schedule: Full-time position, Monday to Friday between 8:00a – 5p. No on-call or weekend requirements.

Join our team and contribute to delivering exceptional patient-centered care at the Schwarz Cancer Center!

•At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.