Recovery & Collections – Revenue Cycle Management (RCM)
The Recovery / Collections Specialist is responsible for securing and recovering outstanding receivables from insurance payers and patients within the healthcare revenue cycle. This role focuses specifically on resolving unpaid balances, negotiating payments, and ensuring accurate documentation while maintaining compliance with healthcare guidelines.
• Identify accounts with pending balances and recover outstanding dues from insurance payers and patients.
• Perform collection activities for aging accounts as per workflow.
• Validate recovered amounts against expected reimbursement using EOBs, ERAs, and payer data.
• Document all recovery attempts, payer responses, and outcomes accurately in the system.
• Provide daily/weekly updates on recovery amounts and performance metrics.
Requirements
• Strong understanding of US healthcare RCM (Recovery & Collections).
• Ability to analyze payment trends and reimbursement gaps.
• Effective communication and negotiation skills.
• Knowledge of EOBs, ERAs, and payer policies.
• Attention to detail and accuracy in documentation.
Bachelor’s degree in Commerce, Life Sciences, Business Administration, or equivalent. RCM certification preferred.
1–2 years of experience specifically in Recovery / Collections within US Healthcare RCM.
• Monthly recovery amount achieved
• Shortfall resolution rate
• Collection efficiency
• Accuracy of documentation
• Account resolution turnaround time
Benefits
PF, Gratuity, Mediclaim
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India.
Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our omnichannel contact centers, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics.
Learn how DATAMARK combines outstanding omnichannel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.
