Job Description

About Our Client

They are a dynamic and rapidly expanding company dedicated to providing innovative technology solutions and services tailored to our clients' needs. Their mission is to collaborate closely with healthcare providers, leveraging automation and intelligence to overcome revenue cycle challenges and enhance reimbursements for patient care. They work diligently to ensure that our clients receive their revenue on time, every time. Our clientele includes physician groups, hospitals, pharmacies, and dental groups.

We are in search of experienced associates and partners who exude confidence and possess expertise in areas aligned with our clients' requirements. We value individuals who are passionate about assisting others, adept at finding solutions to challenges, and committed to improving patient care while maximizing revenue. Inclusivity and diversity are at the core of our values, fostering a workplace where employees feel a sense of belonging, their contributions are valued, and diverse perspectives are celebrated. We believe in the power of human connection, with inclusion as the heart of our mission.

Location: Remote

Job Responsibilities:

Receive inbound and place outbound calls to insurance providers and patients when necessary

Receive, review, and respond to requests for assistance from leadership, client, and 3rd party business partners through various communication channels

Submit requests for corrections to appropriate teams when billing errors identified

Follow-up on corrected patient accounts to ensure billing accuracy

Own and manage reported issues and disputes spreadsheets

Skills and Education:

High school graduate or equivalent

At least 2 years customer service experience

At least 2 years’ medical billing experience

Experience working with EMR systems, preferably Cerner Practice Management

Ability to communicate effectively in English, both written and oral, with people from diverse backgrounds, while providing outstanding customer service

Proficient in utilizing various software solutions and portals to resolve inquiries

Proficient with Microsoft 365 applications such as Outlook, Teams, SharePoint, Excel, Word

Ability to exercise independent judgement when needed

Detail oriented with analytical and critical thinking skills

Be a self-starter and quick learner

Work well independently and as a team

Maintain regular attendance and punctuality

Any other duties assigned by leadership

Company Benefits and Perks:

Joining our client comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.

Access to a 401(k) Retirement Savings Plan.

Comprehensive Medical, Dental, and Vision Coverage.

Paid Time Off.

Paid Parental Leave.

Paid Holidays.

Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.

If you are a dedicated and experienced RCM Associate – Customer Service ready to contribute to our client's mission and be part of our diverse and inclusive community, we invite you to apply and join our client's team.