WHO WE ARE:
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com
At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.
WHO YOU ARE:
You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies
In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
Sound interesting? Read on for more details!
THE ROLE:
The DS RCM Analyst supports the Disability Services revenue cycle by managing billing, collections, and account reconciliation processes across multiple Regional Center payors and private pay clients. This role partners closely with Finance and Operations to resolve denials, analyze reimbursement trends, and ensure accurate revenue recognition. The DS RCM Analyst also contributes to reporting, process improvement, and automation initiatives to enhance efficiency and visibility across the revenue cycle.
Primary Responsibilities
Manage accounts receivable including billing, payment posting, and account reconciliations across Regional Centers and private pay clients
Review revenue recognition and partner with Finance and Operations to determine appropriate adjustments or write-offs
Analyze denials, underpayments, and reimbursement trends to identify root causes and recommend solutions
Develop and maintain reporting and dashboards to track billing performance, reimbursement rates, and key business metrics
Collaborate cross-functionally to support analytics projects, system improvements, and process optimization initiatives
Analyze bill rate changes and partner with teams to assess financial impact and reimbursement strategies
Support automation efforts and implementation of tools to improve revenue cycle efficiency
Train and oversee offshore support resources assisting with billing and collections activities
This is a hybrid position, coming into the El Segundo office 3x per week.
WHAT YOU BRING TO THE TABLE:
Qualifications
Bachelor’s degree in Business, Accounting, Finance, Economics, or related field
3+ years of experience in revenue cycle management
Experience in healthcare billing, preferably within home and community-based services in California
Familiarity with revenue recognition principles and audit support
Experience working with multi-location organizations preferred
NetSuite or similar ERP experience preferred
Skills
Advanced Excel skills and strong data analysis capabilities
Power BI experience with ability to build dashboards and basic DAX calculations preferred
Basic SQL knowledge including joins and data grouping
Strong problem-solving and analytical thinking skills
Ability to manage multiple priorities in a fast-paced environment
Effective communication skills for cross-functional and external collaboration
Attention to detail and strong organizational skills
WHAT WE BRING TO THE TABLE:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
The expected California Pay Range for this position: $76,086—$86,070 USD
24 Hour Home Care is an innovative and trusted in-home care company committed to making a positive impact in people's lives every day. Since 2008, we have delivered high-quality and personalized caregiving services to individuals of all ages and abilities. Today, we provide caregiving services to more than 16,000 clients and employs more than 16,000 caregivers across California. Our commitment to excellence has designated us as one of FORTUNE's Best Workplaces since 2018, and we continue to strive for excellence in all that we do.
