Job Description

The Collections Associate is tasked with the initiation of communication with customers possessing outstanding debts, implementation of robust collection strategies, and meticulous adherence to established policies and procedures. This role necessitates collaborative efforts with team members to meet predefined targets, resolution of customer issues, and the cultivation of enduring success for individual accounts. 
Duties and ResponsibilitiesDebt Collection:
* Engage customers via phone calls, emails, and written correspondence to address overdue debts.
* Pursue delinquent accounts and devise structured repayment plans in line with predetermined targets.
* Collaborate with team members to collectively achieve performance standards and ensure strict compliance with established policies and procedures.

Customer Relationship Management:
* Address customer issues and complaints with a focus on fostering the sustained success of each account.
* Ensure customer satisfaction and uphold positive relationships throughout the debt collection process.

Financial Record Management:
* Conduct meticulous reconciliation of unused credits and payments to outstanding invoices, effectively reducing the volume of past-due invoices.
* Investigate and resolve variances between accounts receivable records and customer accounts.

Reporting and Documentation:
* Dispatch monthly updated Statements of Account (SOA) to clients.
* Generate and issue Official Receipts and/or Collection Receipts for client payments.
* Collaborate with internal teams to address and rectify reconciliation discrepancies.

Deadline Management:
* Demonstrate adeptness in meeting deadlines with precision and thoroughness within a fast-paced, results-oriented environment.

Additional Responsibilities:
* Execute any additional duties as assigned by direct superiors and managers.
Background and Qualifications* Candidate must possess at least a Bachelor's/College Degree, Finance/Accountancy/Banking or equivalent
* Preferably with client-handling experience
* At least 1 year of related work experience. Fresh graduates are open to apply.
* Good verbal and written communication skills
* Must be computer literate. Preferably with knowledge in MS Excel