Job Description
Why Russell Cellular?
• Health, dental, vision, and life insurance as well as paid sick days and company holidays
• Employer-matched 401K after 1 year
• Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
• Employee Assistance Programs
• 750+ locations in 43 states employing 2,600+ employees
• Verizon Sales discounts, sales contests, and incentives
• Opportunity for growth and advancement through training
• Flexible scheduling
• Community involvement opportunities
What will you do in your role?
The Operations Analyst plays a vital role in supporting the efficiency and performance of the Customer Service and TeleSales departments at Russell Cellular. This role focuses on systems support, data reporting, sales team enablement, and recognition efforts, all aimed at helping the team function at its best.
We’re looking for someone with strong experience in call centers and/or sales team environments, who understands how to support frontline teams through data, tools, and process improvements.
Key Responsibilities
Troubleshooting & Systems Support
• Assist frontline team members with troubleshooting systems, tools, and equipment issues
• Act as a liaison with the IT team when technical issues need escalation or resolution
• Track and communicate site-wide outages and issues
• Maintain accurate equipment inventory records and ensure accountability
Sales Enablement & Data Support
• Support the TeleSales team by managing and optimizing lead tracking and sales data
• Create, update, and improve reporting for key sales performance metrics
• Assist the team in building and maintaining accurate, professional sales quotes
• Identify opportunities to streamline data workflows and reduce administrative tasks for the sales team
Recognition & Team Engagement
• Maintain and coordinate site recognition programs (daily, weekly, monthly, quarterly)
• Support the planning and execution of employee recognition events and initiatives
What You Bring to the Team
• Experience working in a call center or sales support environment (required)
• Strong organizational and communication skills
• Comfort with data systems, reporting tools (e.g., Excel, Google Sheets), and internal platforms
• A proactive, solution-focused mindset with attention to detail
• Ability to work cross-functionally with departments like IT, Sales, and Customer Service
Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Big 6 program and was awarded Verizon Wireless Partner of the Year for 2018. With over 750 locations, in 43 states, and 2,600 plus employees, our mission is to provide the best wireless experience to every customer, every time.
Come and join us and be a part of the Russell Cellular success!
Equal Opportunity Employer Statement
Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.
