Job Description

Vertiv is seeking a Senior Engineering Technician – Root Cause Analysis (RCAR Lab) in Delaware, Ohio to support advanced failure analysis and investigative activities on returned components and systems. This role bridges the gap between a traditional test technician and a failure analysis engineer, combining hands-on lab execution with analytical problem-solving and technical reporting.

This position plays a critical role in supporting Vertiv’s Root Cause Analysis (RCAR) program by executing complex test procedures, troubleshooting electrical, mechanical and thermal systems, and contributing to data-driven failure investigations. The ideal candidate will demonstrate strong technical aptitude, ownership, and curiosity, with the ability to grow into a more advanced engineering-level analysis role over time.

RESPONSIBILITIES

• Perform detailed failure analysis and root cause investigations on returned components and systems to identify failure modes and contributing factors
• Execute and refine laboratory test procedures, methods of procedure (MOPs), and validation testing to generate accurate, repeatable, and traceable data
• Troubleshoot electrical, mechanical, thermal, and electro-mechanical assemblies using schematics, drawings, instrumentation, and system knowledge
• Collect, analyze, and document failure data to support RCAR conclusions and technical reporting
• Partner closely with engineering to evaluate failure hypotheses using structured methodologies (5-Why, Fishbone, FMEA, etc.)
• Support development of technical reports and contribute to customer-facing RCAR deliverables
• Operate and maintain advanced lab equipment and test systems (oscilloscopes, data acquisition systems, power quality analyzers, etc.)
• Support advanced analysis techniques such as X-ray, FTIR, SEM, or coordinate with internal/external labs as needed
• Own day-to-day lab operations including equipment readiness, calibration tracking, organization, and 5S activities
• Manage multiple concurrent investigations, ensuring timelines, priorities, and deliverables are met
• Interface with cross-functional teams including engineering, field service, quality, product, and suppliers
• Support continuous improvement of lab processes, test methods, and investigation efficiency
• Participate in product training and develop deeper system-level understanding of Vertiv technologies
• Contribute to building RCAR capability, documentation standards, and knowledge sharing across the team

QUALIFICATIONS

Minimum Requirements

• 5+ years of experience in testing, troubleshooting, or technical analysis roles
• Strong hands-on experience with electrical and/or mechanical systems
• Demonstrated ability to troubleshoot complex systems and interpret schematics and technical documentation
• Experience using laboratory instrumentation (oscilloscopes, data loggers, power analyzers, etc.)
• Strong analytical and problem-solving skills with attention to detail
• Effective written and verbal communication skills

Preferred Qualifications

• Experience in failure analysis, root cause analysis, or investigative engineering environments
• Background in UPS systems, power distribution, thermal systems, or similar industries
• Familiarity with structured problem-solving methodologies (8D, FMEA, Six Sigma, Kepner-Tregoe)
• Experience supporting or contributing to technical reports or customer deliverables
• Exposure to advanced analysis methods (SEM, X-ray, materials analysis, etc.)
• Associate or Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field (or equivalent experience)

Key Attributes for Success

• Strong ownership mindset and ability to operate with minimal supervision
• Curiosity and drive to understand not just what failed, but why
• Ability to bridge hands-on testing with analytical thinking
• Comfortable operating in a fast-paced, investigative environment
• Desire to grow into a more advanced engineering / failure analysis role

EDUCATION AND CERTIFICATIONS

• Bachelor’s degree in relevant Electrical or Mechanical Engineering (BSEE) field is a plus.

PHYSICAL REQUIREMENTS

• Must be able to conduct a single person 35-pound physical lift.

TRAVEL TIME REQUIRED

• 10%