We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Back-office execution role supporting TFS Switzerland operations. The position owns rules-based processing, documentation, certification handling and trade follow-up. Customer-facing relationship management and commercial activities are retained by SGS Switzerland.
Primary Responsibilities
Specific Responsibilities
At all times, complies with SGS Code of Integrity and Professional Conduct.
Ensuring SR registration and, when applicable, creating hard files with relevant documents
Validating external parties in the Operations system
Transmitting relevant contractual documents to the Certification Center (CC) for processing
Receiving Conformity Assessment Instructions from CC and acting upon them
Requesting quality and transaction documents from exporters/producers as instructed by CC
Generating invoices, following up with exporters for payment, and registering payments
Contacting the trade for resolution of discrepancies and requests for additional information (client follow-up)
Monitoring and resolving Blocking Actions under TC/SA role; following up for missing information; ensuring timeliness of certificate issuance (first-level escalation)
Following up with LO / exporter for importer / authority acceptance in case of discrepancies
Coordinating CoC issuance; where printing on security paper and physical delivery is required, liaising with the Switzerland office (physical step remains local)
Monitoring of inspection execution, sampling and testing, when applicable
Entering and managing orders in group-sanctioned systems; managing documents and communication in group-sanctioned tools
Preparing regular job status reports for the Switzerland operation
Complying with QMS procedures, IVP rules and Country Instructions; assisting in QMS maintenance
Handling day-to-day operations in a timely, complete and proper manner
Comply with all SGS policies including Quality, Health & Safety, Environmental and Code of Integrity
Act at all times in accordance with SGS values, including professionalism, respect and inclusion
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.
Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.
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