We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Specific Responsibilities
§ At all times, compliy with SGS Code of Integrity and Professional Conduct.
§ Analyze engineering documentation, technical drawings and schematics, and translate them into structured, topic‑based service content.
§ Create, update and revise service procedures, troubleshooting steps, safety information and component descriptions following internal documentation standards.
§ Work within the ST4 Schema environment to assemble topic‑based content into complete service manuals (no prior ST4 experience required; full training will be provided).
§ Ensure that all work follows SGS quality assurance procedures and client‑specific formatting and terminology guidelines.
§ Collaborate with engineers, project managers and other writers to clarify technical details and ensure accuracy.
§ Manage revisions, update logs and version control in accordance with project requirements.
§ Complete all assigned tasks and training within required deadlines.
§ Remains familiar with SGS quality assurance procedures.
§ Complies to all SGS QHSE and HR policies and procedures.
Profile
§ Bachelor’s degree (technical writing, Engineering, or Applied science preferred or equivalent experience).
§ Minimum 1–2 years of experience as a Technical Writer (experience with service/maintenance manuals is a strong advantage).
§ Ability to read and interpret technical drawings, wiring diagrams and refrigeration or electromechanical schematics (mandatory).
§ Experience with topic‑based or modular documentation (DITA, ST4, or similar) is an asset but not required.
§ Strong commitment to quality, accuracy and operational excellence.
Required Skills
Excellent English writing skills; strong clarity, structure and technical precision.
§ Strong analytical and technical comprehension abilities.
§ Proficiency in Microsoft Word (intermediate, including tables and structured formatting).
§ Basic proficiency in Microsoft Excel.
§ High level of integrity and responsibility.
§ Strong organization and efficiency in handling multiple documentation tasks.
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.
Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.
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