Job Description

Job Location Rosenbauer South Dakota - Lyons, SD 57041 Position Type Full Time Education Level Not Specified Travel Percentage None Job Shift Day Job Category Admin - Clerical

ROSENBAUER STATEMENT

At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus, created with state-of-the-art technology for more than 150 years because when lives are at stake anything less is unacceptable. As the world’s largest manufacturer of fire equipment, we make sure our vehicles, production teams, and service personnel are ready to do what is necessary to keep communities safe.

The Aftermarket Sales Representative is responsible for expanding Rosenbauer’s market penetration both domestically and internationally. The Aftermarket Sales Representative is responsible for handling customer-initiated requests seeking replacement products. They are responsible for regularly communicating with dealers, customers, and vendors to ensure accuracy when processing orders and addressing any complaints/discrepancies. The Aftermarket Sales Representative is responsible for continually building and maintaining Rosenbauer’s relationships with its customers.

ESSENTIAL FUNCTIONS

All employees are required to support Rosenbauer’s Mission, Vision, and Values. The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Rosenbauer.

Effectively promote aftermarket machine parts/kits/upgrades by analyzing customer’s existing machinery and potential needs.
Provides consistent, superior customer service; ensures all customers' needs are identified and addressed and maintains a high level of customer satisfaction at all times.
Builds sustainable relationships and trust with customers through open and interactive communication to encourage repeat business.
Increase aftermarket sales volume with both existing and new customers.
Works with customers and dealers to identify customer fabricated parts and coordinate with engineering and production.
Actively works with customers/dealers to expand sales of loose parts and equipment.
Partner with dealers to identify their customer base needs.
Conduct frequent and documented communications with dealers and customers.
Partner with Aftermarket manager to identify Rosenbauer’s need to support dealer and customer base.
Responsible for decisions identifying and fulfilling dealers needs and increase Rosenbauer’s market shares. [LS1]
Works cross-functionally with departments like Production (pumps, paint, and fabrication) and Engineering to ensure support of customer needs.
Performs other duties and responsibilities as required by management to meet the needs of the company.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES (KSA’s): The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the job.

Knowledge, Education, and/or

Experience:

High school diploma required.
Bachelor’s degree in business administration, sales and marketing, or finance preferred.
1+ years of sales or customer service experience required.
2+ years of industrial parts sales experience within the automotive industry or a manufacturing environment preferred.
Account management experience preferred.
Fluency in Spanish, German, Arabic, or Hebrew preferred.

Skills:

Language:

Able to find, read, and interpret relevant business periodicals, professional journals, technical procedures, or governmental regulations.
Able to write reports and business correspondence in a professional manner.
Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Able to follow written and verbal directions and communicate new information that could affect project trajectories.

Math:

Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Computer:

Able to perform intermediate PC functions in Microsoft Office Suite and MAS 500.

Abilities:

Able to deal with problems involving a variety of variables in non-standard situations.
Strong attention to detail.
Able to read and understand specs.
Able to work professionally with customers/dealerships and internal customers to accomplish common goals.
Able to prioritize work and to multitask while adhering to deadlines.
Able to work with minimal supervision in a team environment.
Able to understand and follow all safety policies to promote a safe working environment for all.

OTHER QUALIFICATIONS

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