Job Description

R&B Hostess

Welcome to the Kimpton Naluria Kuala Lumpur family Now that you are part of our family, let’s explain the role you will play

Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities

WHAT WILL I ACTUALLY BE DOING?

Our hotel, restaurant and bar are only as good as the people it employs; that’s why we picked you. You’re outgoing and you love to put on a show and make a big difference to a special event. You’re passionate, focused and driven about making every guest’s experience ‘ridiculously personal’, making their visit unforgettable, in all the right ways.

You've proven you can succeed in a fast-paced, guest-focused, no two days the same environment, and we will offer you plenty of opportunities to find your niche and grow. It’s your creativity and flair that we like, and we know you are going to make our business a real success.

You’ll be working with a friendly, motivated team who you will recruit and lead with your distinctive style and work with them to develop their full potential and ensure everyone provides genuine heartfelt care to our guests. You will be responsible to communicate with the guests and anticipate their needs. Profound knowledge of guests services and of all food and beverage products and services.

Regarding the role, it’s as the job title says really, you are responsible for providing the most memorable In Room Dining experience in the area, leading your team to success.

• Responsible for answering all telephone calls and prioritizing said calls.
• Should have very good telephone etiquettes, upbeat and pleasant tone of voice.
• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly when required
• Have good knowledge of theoutlet’s and ongoing promotions in other R&B outlets
• Welcome and greet guests with a friendly demeanor.
• Seat guests based on preferences and reservations.
• Provide menus and inform guests of daily specials.
• Maintain a clean and organized hostess station.
• Manage guest inquiries, complaints, and special requests.
• Coordinate seating during peak hours to optimize service flow.
• Foster a positive dining experience through attentive service.
• Collaborate with staff to ensure efficient operations.
• Uphold standards for hospitality and guest satisfaction.
• Compile all guest comments and report them to the Management for further actions. These comments are to be shared during the daily briefings conducted with the culinary team as well.

Responsibilities & Means:

Ensure smooth communication with the service team to enhance guest experiences.

Technical Responsibilities:

Adhere to all health and safety regulations related to the hosting role.

Replacement and Temporary Mission:

Support other roles as needed during busy periods or staff shortages.

Relations:

Maintain effective communication with guests and team members. Guest database is to be created and more importantly to be used regularly to maintain the connections with all guests

Training and Human Resources:

Participate in training to enhance knowledge of service standards and hospitality practices.

Miscellaneous:

Promote teamwork and maintain a positive work environment.

Confidentiality:

Safeguard guest information and operational procedures

It’s a physical role and although there are the usual meetings, briefings and of course emails to check, you will be on your feet most of the day out and about chatting with your guests and your team, so fitness will be key for you, although reasonable adjustments will be made where we can We would love it if you were multi-lingual, but it’s not essential

WHAT WE’RE LOOKING FOR

A poised, guest-centric hospitality professional with a genuine passion for creating refined dining experiences. Known for a warm, engaging presence and an unwavering commitment to excellence, bringing individuality, integrity, and creativity while continuously striving to elevate service standards and deliver memorable moments for every guest.

WHAT WE NEED FROM YOU

• Proven experience as a Hostess or in a guest-facing role within a luxury hotel, upscale restaurant, or lifestyle hospitality environment
• Exceptional interpersonal and communication skills with a naturally warm, polished, and professional demeanor
• Strong guest-orientation with the ability to anticipate needs and create personalized, memorable dining experiences
• Impeccable grooming and presentation standards aligned with luxury lifestyle brand image
• Confident in managing reservations, seating plans, and guest flow while maintaining a calm and composed presence
• Ability to handle guest inquiries, preferences, and concerns with discretion, empathy, and efficiency
• Strong attention to detail and organizational skills, ensuring seamless coordination with service and kitchen teams
• Flexibility to work varied shifts, including evenings, weekends, and public holidays
• Ability to thrive in a fast-paced, high-expectation environment while maintaining service excellence
• Demonstrated commitment to teamwork, integrity, and continuous improvement
• Proficiency in English; additional language skills are an advantage
• Familiarity with reservation systems and POS platforms preferred
• Knowledge of food & beverage concepts, service etiquette, and luxury dining standards