TitleRating Marketing Support–Shared Services

Work Mode: Fully Remote | Location/Supporting:Longwood, FL office| Experience:Previous commercial lines experience. Previous commercial rating experience. License highly preferred.

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.To view our branch locations, please visit: ioausa.com/locations

About the Role The Rating & Marketing Support role is a mid-level position within IOA’s Shared Services team. This roleis responsible forproviding high-quality rating and marketing support to agents and account teams across IOA locations. The ideal candidate is service-oriented, technically proficient, and thrives in a collaborative, fast-paced environment. The ideal candidate will have a commercial lines background. This position offers opportunities for professional development and career growth while contributing to IOA’s mission and values.

Key Responsibilities:

• Support Agents and Teams:Deliver rating and marketing support to agents and account teams across IOA locations.

• Quote and Bind Coverage:Provide quotes and bind new business and endorsements through multiple carriers.

• Carrier Communication:Build andmaintainstrong relationships with carrier underwriters through frequent and professional communication.

• Carrier Updates:Stay informed on changes in carrier appetite, coverage options, billing procedures, and system enhancements.

• Marketing Strategy:Research and apply marketing solutions tailored to client and carrier needs.

• Internal Guidance:Assistinternal teams with coverage, documentation, and procedures to ensureaccuratebusiness placement.

• Rate and Remarket:Accurately rate new business, remarket renewal accounts, and process endorsements.

• Proposal Knowledge:Maintainworking knowledge of proposal formats and expectations.

• Process Improvement:Create and implement procedures to enhance rating and marketing efficiency.

• Sales Support:Identifyand act on opportunities to support business growth.

• Performance Monitoring:Track individual productivity, quality, and service standards, and take corrective action when needed.

• Team Collaboration:Provide back-up support to teammates to ensure consistent service excellence.

• Professional Development:Participatein training, mentoring, and ongoing development opportunities.

• Skill Enhancement:Continuously improve professional skills through internal and external learning.

• Champion IOA Values: Demonstrateintegrity and leadership.

Ideal CandidateQualifications:

• Excellent organization, multi-tasking, delegation, and decision-making skills

• Previous commercial lines experience

• Outstanding customer service and communication abilities

• Ability to manage high volumes of work with accuracy

• Proficiencywith PC and Microsoftsuite ofapplications

• High Schooldiploma

What We Offer:

• Competitive salaries and bonus potential

• Company-paid health insurance

• Paid holidays, vacations, and sick time

• 401K with employer match

• Professional growth and career progression opportunities

• Respectful culture and work/family life balance

• Community service commitment

• Supportive teammates and a rewarding work environment

What to Expect(Application Process)

• 30-Minute Phone Screen, Online Assessments, and Interview(s)