Job Description

• Play a key role in in delivering a range of projects and system improvements enhancing services for the community.
• Enjoy flexible work options, WFH opportunities & a supportive team culture
• Limited tenure (Oct 2026) full time position + monthly RDO for 40 hour week
• $83,497 - $95,123 Band 5 + Super (subject to experience)

The City of Casey is one of Victoria’s largest, fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents and over 36,000 businesses who call Casey home.

Our workspace is located within Bunjil Place, a must-visit destination nestled within Narre Warren in Melbourne’s southeast. Bunjil Place reflects and enhances the city’s rich diversity by providing an energetic and cosmopolitan atmosphere through a lively community meeting place.

Our Benefits:

Benefits | City of Casey

• Experience a flexible, supportive work environment with a strong culture of collaboration and growth.
• Access to diverse professional development opportunities.
• Conveniently located near Westfield shopping centre, with an adjacent gym/pool offering Free Workout Wednesdays, discounted memberships, and an onsite café.
• Work in a multi-award-winning, architecturally designed office with fully equipped kitchens, free coffee, community library on-site, free parking, and more.

We live our values of dreaming big, empowering each other, and making our community proud.

A bit about the role

Join our high-performing Revenue and Rating team as a Rates Project Officer, where you'll play a vital role in delivering a range of projects and system improvements. You’ll support system updates, stakeholder engagement, lead policy reviews, and help improve data accuracy and communication across key rates-related initiatives.

This is an exciting opportunity to contribute to meaningful change, enhance customer experience, and grow your skills in a collaborative and supportive local government environment.

What you’ll deliver

• Support the implementation of a range of Revenue and Rating Projects including policy reviews and system improvements.
• Assist with implementing and testing system updates to ensure accurate levy processing, reporting, and compliance with ESVF requirements.
• Respond to complex customer enquiries about levies, rebates, and eligibility with professionalism and clarity.
• Contribute to related rates projects including automation, OneCouncil, and third-party integrations.
• Engage with stakeholders to gather requirements, facilitate process improvement workshops, and ensure alignment on project objectives.
• Maintain website content and support communication plans to enhance customer understanding and engagement.
• Provide project administration support, including document management, tracking progress, and maintaining accurate records.

What you’ll bring

• Relevant qualification in business, project management, or extensive relevant experience.
• Experience in Local Government rates, revenue, property, valuations, and customer service.
• Good understanding of Local Government legislation relating to rates and revenue functions.
• Strong communication, stakeholder engagement, and relationship-building skills across diverse groups.
• Proactive, solutions-focused approach with skills in advocacy, negotiation, and conflict management to deliver excellent customer service.
• Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check and Eligibility to Work check.
• A curious, collaborative, and inclusive community mindset.

What’s next?

If you think this role might be for you, we would love to hear from you

Please apply by following the links and attaching a cover letter and resume. We do not require any selection criteria to be addressed.

To find out more about the role, please contact Cassy Siddle, Rate Systems and Project Lead at csiddle@casey.vic.gov.au

Applications will be accepted until 11.55pm on Wednesday 1st April 2026.

Please Note: Applications will not be accepted via email. Please apply by following the links only.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

At the City of Casey, we are proud to be an inclusive, child safe, and equal opportunity employer. We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds.

We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.

For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9633 or Talent@casey.vic.gov.au

The City of Casey reserves the right not to make any appointments for this position.

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