Job Description

• A practical, hands‑on role supporting real council operations while building experience in a fast paced environment
• Enjoy flexible work options, WFH opportunities & a supportive team culture
• Limited tenure (Dec 2027) full time position + monthly RDO for 40 hour week
• $83,497 - $95,123 Band 5 + Super (subject to experience)

Why Choose City of Casey

The City of Casey is one of Victoria’s largest, fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents and over 36,000 businesses who call Casey home.

Our multi-award winning, architecturally designed workplace - located in Bunjil Place in Melbourne's southeast – inspires collaboration and creativity. Bunjil Place reflects and enhances the city’s rich diversity by providing an energetic and cosmopolitan atmosphere through a lively community meeting place.

Why You’ll Love Working with Us

At the City of Casey, we know that great people deserve a great workplace. That’s why we offer an environment designed to help you thrive both professionally and personally.

• True flexibility with hybrid work, compressed hours, RDOs and the option to purchase additional leave, because life comes first.
• Reproductive health leave, up to 5 days of paid leave to support our employees
• THRIVE Wellbeing Program - access a suite of wellbeing initiatives, learning opportunities and resources to support your mental, physical and emotional wellbeing.
• Ongoing professional development to help you grow your skills and advance your career.
• Free Workout Wednesdays, discounted gym memberships and an onsite café - convenience in one place.
• Be part of a team that truly lives its values: Dream Big, Empower Each Other, Make Our Community Proud.
• Paid Christmas Shut Down Leave
• And more https://www.casey.vic.gov.au/benefits-of-working-city-of-casey

About the Role

Join our high performing Revenue and Rating team in a hands on role supporting the effective delivery of statutory and operational obligations. You’ll provide high‑level administrative and operational support across all areas of the function, contributing to strong customer service outcomes and Council policy requirements.

Acting as a flexible team resource, you’ll support rates administration, debt recovery, and customer service activities as needed, while helping improve processes, data accuracy, and service delivery in a collaborative local government environment.

What You’ll deliver

• Support business-as-usual operations across Revenue and Rating, including peak periods and service continuity.
• Deliver high-quality customer service by providing accurate, clear, and professional rates and property information to customers and stakeholders.
• Administer revenue and rating functions, including pensioner concessions, ownership changes, name and address record maintenance, and property data updates in TechOne.
• Support financial operations such as daily banking, customer request management, duplicate rate notices, and maintenance of ratepayer and property records.
• Undertake debt recovery activities, including billing, repayment arrangements, legal recovery processes, liaison with solicitors, and maintaining compliant, accurate recovery records.
• Manage complex and sensitive customer matters with professionalism, empathy, and sound judgement, including hardship cases, escalations, and advising leadership on accounts requiring advanced recovery action.
• Work autonomously while contributing to a collaborative team environment, supporting continuous improvement initiatives and assisting across the Revenue and Rating function as required.

What You’ll Bring

• Relevant qualification in business, finance, or a related field, or extensive equivalent experience.
• Demonstrated experience in Local Government revenue, rates, property and valuation administration, including special rates and Fire Services Levy (ESVF).
• Sound understanding of the Local Government Act 1989, Local Government Act 2020, and associated legislation relevant to revenue and rating functions.
• Strong written and verbal communication skills, with the ability to influence, negotiate, manage conflict, and build effective relationships with diverse internal and external stakeholders.
• Proven commitment to service excellence, delivering customer‑focused, proactive, and efficient solutions aligned with organisational and stakeholder needs.
• Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check and Eligibility to Work check.

How to Apply

If you’re passionate about making a difference and want to be part of a forward-thinking team, we’d love to hear from you!

Apply online by submitting your cover letter and resume. No need to address selection criteria.

For enquiries, contact Cassy Siddle - Rate Systems and Project Lead at csiddle@casey.vic.gov.au or 9705 5476

Applications close at 11:55pm on Sunday 19 April 2026.

Please note: Applications are only accepted via our online portal.

Our Commitment to Diversity & Inclusion

The City of Casey is proud to be an inclusive, child-safe, and equal opportunity employer.

We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds.

We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.

For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9633 or Talent@casey.vic.gov.au

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Please note: Unsolicited emails or approaches from recruitment agencies will not be accepted

The City of Casey reserves the right not to make any appointments for this position.

For more information about the City of Casey and to stay updated, follow us on LinkedIn