Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.
Role
The Rate Loading Executive plays a vital role within the Revenue & Distribution team, supporting Aman’s resorts and central reservations teams by ensuring the accuracy, consistency, and efficiency of our reservation and distribution systems. Working with Opera, Revenue Management Systems (RMS), SynXis, and related platforms, this role is responsible for maintaining rate structures, policies, and inventory, while troubleshooting and optimizing system integrations.
With meticulous attention to detail and a strong focus on operational excellence, the Rate Loading Executive ensures seamless data standards across all booking channels, directly contributing to an exceptional guest experience and smooth property operations. Serving as a key link between Revenue Management, Distribution, Reservations, and Property teams, this role helps maximize distribution effectiveness while maintaining system integrity and rate accuracy across the portfolio.
Responsibilities
Load, update, and manage rates across Opera, SynXis, and other distribution systems.
Maintain and create deposit and cancellation policies, ensuring consistency across properties.
Oversee profile attachments, maintenance, and updates in accordance with data standards.
Enforce SOPs for data entry to ensure accuracy and compliance across all systems.
Conduct proactive and reactive communication with properties and central reservations and third-party channels to ensure rates and policies remain current.
Troubleshoot reservation and booking system integration issues, coordinating with IT where required.
Manage group-wide inventory across distribution systems to optimise availability.
Configure, maintain, and support new property onboarding within reservation platforms.
Create, maintain, and update SOPs while cataloguing and storing all documentation relevant to system operations.
Requirements
You have 3–5 years of experience in reservations, distribution, or systems support within the luxury hospitality industry.
You are highly proficient in Opera, SynXis, or similar reservation and distribution systems.
You are detail-oriented, with exceptional accuracy in data management and system maintenance.
You demonstrate excellent problem-solving skills and are confident in troubleshooting technical and system-related issues.
You are an effective communicator, able to collaborate with colleagues across multiple properties and departments.
Proactive and organised, with strong multitasking skills to manage competing priorities.
Deep commitment to maintaining ultra-luxury standards in every task and interaction.
You are adaptable, flexible, and thrive in a fast-paced environment.
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and comfortable with digital reporting tools.
Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.
If you thrive in an ultra-luxury environment and are passionate about ensuring flawless distribution systems and supporting seamless guest experiences, we invite you to apply to join us on our journey.
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Investing in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurturing pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.
Acting like owners – taking the charge, leading by example and an immense sense of pride in their work.
Celebrating communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.
