Job Description

Konovo is a global healthcare intelligence company transforming research through technology - enabling faster, better, connected insights.

Konovo provides healthcare organizations with access to over 2 million healthcare professionals and patients—the largest network of its kind globally. With a workforce of over 200 employees across 5 countries: India, Bosnia and Herzegovina, the United Kingdom, Mexico, and the United States, we collaborate to support some of the most prominent names in healthcare. Our customers include over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms.

Rare Patient Voice (RPV), part of Konovo, connects patients and caregivers with opportunities to share their real-world experiences in healthcare and life sciences research. We approach every interaction with empathy, trust, and respect.

We’re opening multiple roles across client services, panel operations, and business development to experienced industry professionals in Bosnia & Herzegovina. If you are familiar with healthcare market research and passionate that this is your path, apply below to join Konovo.

How You'll Make an Impact

Depending on your background, you'll step into one of the following:

• Business Development: Assess incoming client inquiries and build pricing and feasibility proposals for new research projects.
• Client & Panel Member Relations: resolve panel member disputes, payment issues, and support questions.
• Panel Management: maintain panel member profiles and data, and serve as a first point of contact for panel members.
• Scheduling: schedule, confirm, and adjust participant interviews for qualitative research studies.
• Project Management: lead research projects from planning through closeout, owning scope, budget, and timeline.
• Qualitative Project Management: lead complex qualitative studies end to end and coach project teams.

Each path has its own full job description. What you share in your application determines which one you'll be considered for.

What We're Looking For

• Based in Bosnia & Herzegovina and able to work Monday–Friday, 9:00am–5:00pm Eastern Time
• Proficient in Microsoft Office, especially Excel, and quick to learn new systems
• Proactive, organized, and comfortable managing multiple priorities
• Adept working within structured processes while identifying opportunities to improve efficiency.
• High school diploma or equivalent required (a few roles call for a bachelor’s degree or equivalent experience)
• Comfortable in a remote, computer-based role involving extended screen time and regular calls; reasonable accommodations are available for qualified individuals with disabilities
• Experience in market research, healthcare, or regulated environments is a bonus.
• Competent leveraging AI-enabled tools to streamline workflows, improve response quality, and increase speed without compromising data integrity or participant experience
• Professional fluency and strong written and verbal communication skills in English required. French, Italian, Spanish, or other language skillsare a bonus.

Why Konovo?

• Work on cutting-edge AI-powered solutions and industry leading services that transform healthcare insights.
• Be part of a mission-driven company that is revolutionizing healthcare decision-making.
• Join a fast-growing global team with career advancement opportunities.
• Thrive in a collaborative, remote-first work environment that values innovation and flexibility.
• Make a real-world impact by helping healthcare organizations innovate faster.

If you’re eager to build a meaningful career in healthcare market research — and you’re smart, nice, and driven to make an impact — we’d love to hear from you!

Apply now to be a part of our journey.