Job Description

Posting number: 10064

Department: Department of Public Works Operations

Job classification: Rapid Response Technician

Posting type: Open

Categories: Maintenance, Construction Maintenance, Stormwater

Summary

Position is responsible for responding in a reactive manner to requests for service and emergency repair tasks as assigned by DPW Customer Service response management. Position is expected to perform labor intensive tasks as required. Periodic citizen contacts may occasionally be adversarial in nature and the employee must use skill and judgment to resolve both technical and interpersonal problems related to field situations and problem resolution solutions

Examples of duties

Performs quick-fix, labor intensive tasks inclusive of minor storm water facility clearing and repair, debris removal and storm structure lid replacement and re-setting.

Understands and generates Service Requests, Work Orders and/or report forms in a complete/concise manner using appropriate and standardized maintenance terminology.

Determine the responsibility of incoming service requests, whether public or private, and takes appropriate actions as applicable.

Maintains accurate, standardized InforPS data formatted record keeping of all time/materials allotted for each repair/response assignment.

Assumes accountability and maintenance responsibility for all tools and equipment supplied by the City for rapid response functions and tasks.

Observes all on-site safety regulations and Departmental SOP's.

Assess service repair needs and determines supplies, materials and/or equipment necessary to perform emergency/quick-fix repair solutions.

Operates hand/power tools and specialized maintenance equipment.

Provides assistance to workers in other classifications.

Works overtime as assigned.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

Qualifications

Job Knowledge, Experience, and Skills Required

High school Diploma or equivalent, with a minimum of four (4) years of work related experience with construction and/or maintenance projects and equipment including a minimum of two (2) years of experience in the operation of various heavy equipment systems. A valid Class A CDL Driver’s License is preferred, Class B license required and the ability to pass a pre-employment driving physical is required. Ability to obtain a thorough knowledge City of Indianapolis street and storm water facility construction standards and specifications. The ability to obtain a thorough knowledge of Indiana Occupational Safety and Health Act (IOSHA) Regulations. The ability to obtain a thorough knowledge of general construction and/or maintenance projects and methods. The ability to have familiarity with the City of Indianapolis Traffic Control Manual and Maintenance of Traffic (MOT) Regulations. Must be able to comprehend/apply both written and verbal instructions. Ability to read and interpret maps, guides and manuals. Familiarity with City and County streets/roads. Maintain accurate and detailed daily records. Must be able to lift at least fifty (50) pounds and carry fifty (50) pounds for an extended distance (150’ +/-). Utilizing standard city issued utility tools, incumbent must be able to remove and replace a range of storm water or other structure castings. Exercise sound and practical independent judgment. Operate and generally maintain a variety of tools and equipment. Cope with/manage emergencies and high-pressure situations. Interpret and follow instructions, plans, standards, specifications and regulations. Acceptable vision that will allow driving and performing response tasks at night/low-level light conditions is required. Must be a Marion County resident within six (6) months from date of hire.

Supplemental information

Work is performed primarily outside with exposure to all types of weather, including direct sunlight, high heat and extreme cold conditions. Work may involve rough uneven surfaces, climbing/descending slopes/embankments, jumping over or into/climbing out of trenches and navigating other obstacles. Incumbent is exposed to noise, dust, fumes, smoke, gases, grease, oils, vibrations and contaminated water/fluids. Work may occur on slippery surfaces around machinery with moving parts and around moving vehicles and objects. Incumbent works in a team with others or alone depending on assignments.