Job Description

Rapid Re-Housing Case Manager - Pay rate is fixed $20.50 per hour - Schedule is Monday - Friday 8am to 5 PM

Location: Phoenix, AZ
Department: Programs
Reports To: Program Manager
Status: Full-Time, Non-Exempt

Make an Impact

Central Arizona Shelter Services (CASS) is seeking an experienced Rapid Re-Housing Case Manager who is passionate about helping individuals experiencing homelessness transition from shelter to permanent housing. This position works directly with shelter clients to remove barriers to housing, connect them with community resources, and provide ongoing support to help them achieve long-term housing stability.

If you're an experienced case manager who thrives in a fast-paced environment, builds strong relationships, and believes everyone deserves a safe place to call home, we'd love to meet you.

Essential Responsibilities

• Provide intensive, client-centered case management to individuals enrolled in the Rapid Re-Housing program.
• Complete comprehensive assessments and develop individualized housing stabilization plans.
• Assist clients in locating, securing, and maintaining permanent housing.
• Build relationships with landlords and property management companies to expand housing opportunities.
• Coordinate financial assistance for move-in costs, deposits, rent, and other eligible expenses.
• Connect clients with employment services, income supports, behavioral health, medical care, transportation, and community resources.
• Maintain regular contact with clients through home visits, office appointments, and community meetings.
• Monitor client progress and adjust service plans to promote long-term housing stability.
• Accurately document services, case notes, and program outcomes within HMIS and other required systems.
• Ensure compliance with HUD, ESG, CoC, and agency policies and documentation standards.
• Collaborate with shelter staff and community partners to ensure coordinated client care.
• Participate in case conferences, team meetings, and professional development opportunities.

What We're Looking For

The ideal candidate is:

• Compassionate and client-focused
• Organized and able to manage a busy caseload
• Skilled at crisis intervention and de-escalation
• Strong communicator with excellent documentation skills
• Resourceful and solutions-oriented
• Comfortable working independently while collaborating with a multidisciplinary team
• Committed to helping clients achieve lasting housing stability

Why Join CASS?

At CASS, you'll join a mission-driven team dedicated to ending homelessness through housing, support, and compassionate services. Every day provides the opportunity to change lives by helping individuals move from homelessness to permanent housing and renewed independence.

CASS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Requirements

Qualifications

Required

• Bachelor's degree in Social Work, Human Services, Psychology, Sociology, or a related field; equivalent experience may be considered.
• Minimum of 2 years of case management experience, with at least 1 year working in Rapid Re-Housing, homelessness services, housing programs, or a closely related field.
• Experience working with individuals experiencing homelessness, mental illness, substance use disorders, and other barriers to housing.
• Knowledge of Housing First and trauma-informed care principles.
• Experience with HMIS or comparable case management software.
• Valid Arizona driver's license with an acceptable driving record.

Preferred

• Knowledge of HUD, ESG, Continuum of Care (CoC), and Rapid Re-Housing program requirements.
• Bilingual (English/Spanish).