CAPGEMINI ENGINEERING

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR ROLE

We are looking for an N2 Specialized Support Engineer to join our Network Operations team, providing advanced support for mobile access network services and ensuring service stability, operational excellence, and SLA compliance.

The role covers both Intermediate and Intermediate-Senior profiles, with responsibilities ranging from incident management and operational support to technical leadership, root cause analysis, and continuous service improvement initiatives.

Key Responsibilities
Manage and resolve complex incidents escalated from Level 1 support.
Coordinate escalations with Level 3 support teams, vendors, and technology partners.
Perform technical troubleshooting and Root Cause Analysis (RCA) for recurring issues.
Execute and support planned maintenance activities, upgrades, and special operations, including out-of-hours interventions when required.
Monitor network performance and service quality, ensuring SLA adherence.
Produce technical reports, operational documentation, performance dashboards, and post-mortem analyses.
Support critical incidents, major events, and service restoration activities.
Collaborate with Network Operations, Engineering, Service Management, and Customer Support teams.
Contribute to process optimization, service improvements, and technology evolution initiatives.
Ensure operational readiness of network platforms and infrastructure.

YOUR PROFILE

Experience in one or more of the following technologies is desirable:

• Ericsson Radio Networks (2G, 3G, 4G, 5G)
  Nokia Radio Networks (2G, 3G, 4G, 5G)
  Virtualized network elements (ASBSC, CBAN, NCIR, NADCM)
  OMS platforms
  Nokia transmission solutions (EMIL, MEGAMON, MEGAPLEXER, UTF)
  Dell switching technologies
  FEMTO solutions
  NRIF platforms
  Ericsson TCU and R6K systems
• Intermediate
  Experience in telecom operations, network support, or service assurance environments.
  Strong troubleshooting and incident management skills.
  Ability to work with operational procedures and technical documentation.
  Good communication and teamwork capabilities.
• Intermediate-Senior
  Several years of experience in network operations and support environments.
  Proven expertise in managing critical incidents and complex technical escalations.
  Experience leading RCA activities and driving service improvement initiatives.
  Ability to coordinate stakeholders across operations, engineering, and vendor teams.
  Strong analytical, reporting, and decision-making skills.

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Join a multicultural and inclusive team environment.
• Enjoy a supportive atmosphere promoting work life balance.
• Hybrid work.
• Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.
• Access valuable training and certifications in cutting edge technologies.
• Engage in exciting national and international projects.
• Health and life insurance.
• Referral program with bonuses for talent recommendations.
• Great office locations.

ABOUT CAPGEMINI

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.