Job Description

Reports to: Operations Manager

The Ramp Duty Manager will be directly responsible for overseeing ramp supervisors on their shift. The Ramp Duty Manager will take accountability for safety, resource management, operation standards, policy implementation, and client relations.

Main accountabilities include:

• Full accountability to the Ramp Manager for Health & Safety issues, operational and financial performance of their shift. Planning resource allocation in each business unit for their shift.
• Routine liaison with customer representatives.
• Liaison with internal and external customers and agencies.
• Producing routine reports.
• Supporting the development of the business units with accurate and timely project work.
• Ensuring compliance with all internal and external operational and administrative requirements.
• Planning resource allocation in each business unit for their shift.
• Perform as a mentor to other employees.
• Required to attend the mandatory training imposed by the Company and Airlines as per job role.
• Provide training to employees in accordance with Company and Airline standards.
• Complete investigations and report compliance to the Sr. Management Team.
• Handling of all employee related issues, focusing on improving performance, professional conduct and ensuring attendance reliability.
• Duties as assigned.

Safety, Security and Compliance

All employees have a responsibility and duty whilst at work to:

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
• Fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organization.
• Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
• Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
• Fully understand the company health and safety policy.
• Attend training courses as may be arranged by the Company.

Qualifications and Experience

• Must be at least 18 years of age.
• Must pass pre-employment drug screen.
• Must have current valid US driver’s license.
• Ability to proficiently read, write and speak English.
• Excellent communication skills.
• Must excel in time management skills and require minimal supervision.
• Able to stand for long periods of time.
• Must be comfortable lifting 70lbs.
• Must pass FBI background check and obtain US Customs seal.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Management experience in the Airport Ground Handling business.
• Advanced Computer Skills Required.
• A proven track record in managing a business unit.
• Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures.
• Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances.
• A working knowledge of GSE maintenance issues.
• Understanding of the wider airport operational environment.
• Experience and understanding of the commercial issues in aviation.