Job Description

Who We Are

The Raley’s Companies is a private, family-owned, and purpose-driven retail company headquartered in West Sacramento, CA. Since our founding in 1935, our store operations have grown to include more than 235 locations across four states and four Tribal Nations under eight well-known banners: Raley’s, Bel Air, Nob Hill Foods, Raley’s O-N-E Market, Bashas’, Food City, AJ’s Fine Foods and Bashas’ Diné Market. In addition, The Raley’s Companies bridges the divide between the physical and digital retail experiences through the operation of Apium Logistics, Fieldera and FieldTRUE. Built on a higher purpose, the organization and our over 21,000 employees are committed to quality offerings, exceptional service, and doing right by our team members, communities, and planet.

Today, the Raley’s, Bel Air Markets, Nob Hill Foods and Raley’s O-N-E Market banners carry on Tom’s legacy of innovation by serving as more than grocery stores. Our purpose of changing the way the world eats, one plate at a time, has made Raley’s a trusted source for nutrition and wellness. We strive to enhance transparency and education in the food system to help customers make more informed, healthy food choices while delivering exceptional service and value.

As a Risk Management Analyst, you will lead the day-to-day management of liability, property, and subrogation claims with a focus on reducing risk exposure and resolving customer incidents appropriately while maintaining positive customer relations. You will partner closely with the Director, Risk Management to evaluate insurance programs, vendor performance, and risk trends, and serve as a technical resource to internal leaders, third-party administrators, and cross-functional partners. This role requires strong analytical skills, insurance claims management experience, and working knowledge of risk management systems and practices. Perks & Benefits

• Competitive compensation, paid weekly
• 8% Annual Incentive Eligibility
• Retirement Savings Plan – 401(k) with company contributions and matching funds
• Tuition Reimbursement for qualified courses
• Scholarship opportunities for continued education
• Medical, dental, and vision insurance for you and eligible dependents
• Life insurance
• Flexible Spending Accounts (pre-tax commuter, childcare, and medical expenses)
• Health Savings Account
• Corporate store discount programs (10% off groceries and select free items)
• Employee Assistance Program (free financial, legal, and mental health services)
• Charitable giving opportunities, volunteer time off, and community events

What You'll Do & How You'll Make a Difference

• Manage and review liability, property, and subrogation claim files for quality, accuracy, and compliance
• Partner with third-party administrators to ensure claims handling meets service level agreements (SLAs)
• Evaluate claims, provide guidance, and approve settlements within assigned authority limits
• Analyze claims data and develop reports on trends, performance, and risk exposure for leadership
• Compile COPE and exposure data to support budgeting, insurance renewals, and coverage placement
• Monitor insurance programs and vendor performance in collaboration with the Director, Risk Management
• Support litigation discovery efforts and coordinate data gathering with defense counsel as needed
• Collaborate with cross-functional partners including Legal, Safety, Finance, Asset Protection, Facilities, and Operations
• Present findings and recommendations to corporate, facilities, and store leadership
• Participate in and may lead continuous improvement, cost reduction, and data management initiatives
• Provide technical guidance and support to team members while fostering a positive, collaborative work environment

Qualifications

• Bachelor’s degree in Risk Management, Insurance, Business, or a related field
• Three to four (3–4) years of experience supporting risk management and/or insurance claims functions
• Experience working in retail, grocery, or customer-facing environments, including direct interaction with the public
• An equivalent combination of education, training, and experience may be considered

Required Knowledge

• Strong understanding of claims handling practices and customer service principles
• Knowledge of risk management programs, systems, procedures, and business objectives
• Proficiency with Microsoft Office applications, including Word, Excel, and presentation tools
• Experience with claims systems or risk management information systems (RMIS)
• Ability to analyze data and produce ad hoc reports or learn reporting tools within a reasonable timeframe

Skills & Abilities

• Strong analytical, problem-solving, and attention-to-detail skills
• Ability to maintain confidentiality of sensitive information
• Effective written and verbal communication skills, including presenting data to leadership
• Independent thinker with strong organizational and planning skills
• Ability to manage multiple priorities and meet deadlines
• Ability to work collaboratively across teams and build effective working relationships
• Demonstrated ability to provide functional or project leadership

Work Environment

Work is performed in a normal business office environment in-person in West Sacramento, CA with occasional travel out to stores.

Internal Applicants:
• No disciplinary action during the past 6 months.
• Your current leader must recommend that you apply for this position and provide endorsement upon request from HR.
• You must upload a resume and answer all application questions.

Compensation: The range displayed reflects the range the company reasonably expects to pay for the position. The actual compensation offered to the selected individual(s) will depend on their geographic location, relevant education, training, or experience, among other bona fide factors.