Job Description

Department Overview

Our division is responsible for creating customer touchpoints through offline channels and driving business growth, with a primary focus on the operation of Rakuten Mobile shops. Our shops are more than just points of contract; they serve as the "front line of customer engagement," playing a vital role in supporting the brand experience by offering a cross-section of Rakuten Group services, including telecommunications, fintech, and e-commerce.

Shop Operation Section serves as the "strategic hub" for retail operations. We oversee everything from the development of our physical store network and backend call center functions to the product development of systems and devices that streamline in-store operations.

Within the Shop Construction and Maintenance Group, we lead the optimization of design and construction for store rollouts and manage the entire lifecycle of our store infrastructure. Beyond mere maintenance, our mission is to establish a highly reproducible store-opening scheme by accumulating and standardizing knowledge from rollout projects. Our ultimate goal is to provide an optimal environment for both our customers and "R CREW" (employees) by creating attractive stores through strategic design, maintenance, and the effective use of equipment and fixtures.

Position:

Why We Hire

With the expansion of the Rakuten Mobile shop business, we need to strengthen our organizational structure to promote new store openings and the maintenance/facility management of existing stores in a stable and efficient manner. As shops are critical customer touchpoints, balancing rollout speed with quality, along with maintaining the infrastructure that supports daily operations, is essential to our business growth. We are looking for a candidate who can help establish a highly reproducible store construction and operation system by standardizing design/construction management, facility/fixture management, and repair protocols.

Position Details

In this position, you will contribute to building a stable foundation for store operations through the design and construction management of new openings, the maintenance of existing store facilities and equipment, and the standardization of operational workflows.

Design & Construction Management for Rollout Projects:

• Overall management of store design and construction for new openings.
• Negotiation, selection, and strengthening of management systems for contractors.
• Systematizing know-how gained through rollout projects to create standardized design and construction processes for future openings.

Strategic Management of Store Infrastructure, Facilities, and Fixtures:

• Formulating and executing mid-to-long-term plans to optimize facilities and equipment across all stores.
• Building and systematizing procurement, management, and distribution flows for store fixtures and equipment.
• Standardizing store repair processes (eliminating dependency on specific individuals) and establishing operational schemes to improve response speed.

Strengthening System & Infrastructure Foundations:

• Enhancing and optimizing warehouse management and system management.
• Building support systems for store operations from an infrastructure and systems perspective.

Work Environment

Shop Construction and Maintenance Group 13 members (2 Managers, 2 Assistant Managers, 9 Staff members)

Mandatory Qualifications:

• Professional work experience with a track record of collaborating with multiple stakeholders across any industry.
• Experience managing multiple concurrent projects, including schedule management, progress tracking, and coordination.
• Experience in clarifying requests, identifying issues, and adjusting response strategies through communication with internal and external stakeholders.
• Proficiency in creating progress reports, presentation materials, and operational documentation using Excel and PowerPoint.
• Ability to analyze situations based on numbers and data, and a proactive mindset toward business improvement and operational review.
• Ability to proactively learn and catch up on necessary knowledge, even in unfamiliar areas.
• TOEIC score of 600 or higher

Desired Qualifications:

• Ability to manage construction schedules, select vendors, and control costs for interior/facility work during new store openings.
• Proven track record of transitioning individual-dependent tasks into organized, systemic operations through visualization and manual creation.
• Advanced negotiation skills to partner with construction companies and vendors to optimize quality, timelines, and costs.
• Experience in building management flows for store facilities and equipment (from procurement to disposal) or experience in infrastructure/system support.

Other Information:

Additional information on Location

Tokyo, Japan

Additional information on Transfer

Possible (There is a possibility of domestic or international business trips and relocations.)

#business

#strategyplanning

#groupsalesdiv

#RakutenMobile

Languages:

English (Overall - 2 - Intermediate)、 Japanese (Overall - 4 - Fluent)