Job Description

• Use your systems, workflow and coordination skills for good
• Be part of a dynamic, fast-paced organisation delivering best-practice youth mentoring to over 2,000 at-risk young people across Australia
• Full-time employment 38 hours per week | Salary packaging available
• Hybrid role (home office + Sydney office if candidate lives in Sydney)

About Raise:

At Raise, we exist to help young people. We do one thing, and we do it really well—youth mentoring.

Our best-practice, early intervention mentoring program is proven to create lasting impact. By matching trained and trusted volunteer mentors with teenagers who need extra support, we help young people feel heard, valued, and hopeful for the future.

Operating in over 180 high schools across Australia, we provide life-changing mentoring to more than 2,000 young people every year.

Join our passionate village of people dedicated to making a difference. At Raise, you’ll work in a flexible, positive, and collaborative environment where your contributions have a real impact.

About the Role:

We’re looking for a highly organised program coordinator with a strong eye for systems and workflows to support the smooth delivery of our online youth mentoring program as it continues to grow.

This role supports the coordination of key program operations, including intake and onboarding processes, and maintains the documentation, records and workflows that underpin safe, consistent program delivery. You’ll help keep information accurate, processes moving and onboarding journeys clear, supporting a well-managed experience for young people, schools and partners from referral through to matching.

Key responsibilities include:

• Coordinate end‑to‑end intake and onboarding processes, ensuring applications move efficiently from referral through to matching.
• Maintain clear, reliable systems, workflows and documentation that support safe and scalable program delivery.
• Ensure program records, data and systems are accurate, up to date and effectively managed across platforms.
• Track onboarding progress, identifying delays, risks or issues and escalating them appropriately to keep the program moving.
• Receive, record and escalate youth safety concerns in line with Raise policies and procedures.
• Support ongoing program improvement by coordinating evaluation activities and maintaining data that informs learning and refinement.

A full list of responsibilities is available in the Position Description.

About you:

You are an organised and capable program coordinator with a passion for purpose driven work and supporting high quality outcomes for young people. You bring:

• Relevant tertiary qualifications or demonstrated experience in administration, program coordination or a related field.
• Relevant tertiary qualifications in counselling, youth work, health, social work, psychology or a related discipline (desirable).
• Strong organisational skills and the ability to work within and maintain clear systems, workflows and documentation.
• Confidence managing multiple tasks in a fast‑paced program environment, while maintaining accuracy, consistency and attention to detail.
• Confidence working across multiple systems, including CRM platforms (e.g. Salesforce) and program delivery tools, with the ability to quickly learn and navigate new technology.
• Comfort working with sensitive information and applying established youth safety policies and procedures with professionalism and care.
• Clear, professional communication skills and a collaborative working style, with a practical approach to supporting continuous improvement in program processes.

Most importantly, you are inspired by Raise’s mission and thrive in a fast-paced, collaborative environment where your work directly impacts young people’s lives

Our Values:
At Raise, we have six values that guide everything we do:
Be Courageous – we are imaginative, driven, progressive, confident

Show Heart – we are kind, passionate, sincere, empathetic

Give Respect – we believe in acceptance, equity, inclusivity

Apply Integrity – we operate with authenticity, accountability, transparency

Bring Vitality – we are positive, fun, energetic, inspiring

Deliver Excellence – we are evidence-based, responsive, consistent, experts in our industry

Diversity, Inclusion and Accessibility:

At Raise Foundation, we’re committed to creating safe, inclusive and empowering spaces — for young people, mentors, employees and our wider community.

We welcome and value people of all ages, genders, cultural and linguistic backgrounds, people with disability (both seen and unseen), Aboriginal and Torres Strait Islander peoples, people from all social classes, and those diverse in gender identity and sexual orientation. We recognise and respect all differences in people and believe that lived experience from marginalised communities brings essential perspectives and diversity of thought. This is not only critical to building a fair and equitable workplace but also strengthens our ability to fulfil our purpose — to improve the social and emotional wellbeing of young people — by connecting them with trusted and trained mentors across Australia.

Raise is proud to be an equal opportunity employer that encourages flexible work arrangements and is committed to creating an environment where all employees feel respected, supported and able to thrive.

Raise is committed to creating an inclusive and accessible recruitment process. If you have any questions about your application or require adjustments at any stage of the recruitment process, please contact us at recruitment@raise.org.au.

Interested?

If this sounds like you, we’d love to hear from you! Please submit your application, including a

cover letter addressing the selection criteria