The General Manager will be responsible for the day-to-day management and supervision for a large metropolitan light rail and streetcar transit system while providing safe, reliable and customer focused services in compliance with all regulations and policies.
Key Accountabilities:
• Accountable for the overall performance of operations, safety, maintenance, and financial performance of the organization.
• Fully empowered to make all operating decisions and have signing authority on behalf of Keolis responsibilities & procedures.
• Set the tone throughout the organization through impeccable leadership.
• Lead a customer-oriented culture where all staff ‘Think Like a Passenger’.
• Adheres to all local and federal (FTA) regulations and in accordance with Keolis and Agency policies.
• Manages and maintains good relations with internal and external stakeholders including the client.
• Supports Keolis and the Agency with the development of SOPs and plans.
• Serves as the primary contact to the Agency.
Skills, Knowledge, & Experience:
• A minimum of 10 years of management experience in Light Rail / Commuter Transit is required.
• A minimum of 5 years of experience managing a light rail operation is required.
• Management experience in rail including profit / loss responsibility and accountability for safety and performance preferred.
• Experience working with labor unions preferred.
• Extensive FTA experience required, with FRA experience considered.
• College degree preferred.
• Must be fully dedicated and available to respond at all times.
• Must be a resident of proposed business (or willing to relocate).
Keolis is a leading provider of passenger transportation services throughout the U.S. and Canada, carrying millions of people via train, bus and ADA paratransit each year through public contracts held coast to coast. Keolis transportation services include fleet management and maintenance, logistics, and routing services.
