Job Description

Key Responsibilities : Managerial :

• Providing skilled professional leadership and act as a role model for section/ department employees.
• Developing and promoting medical management services that improve patient outcomes- including responsibility for the development of medical management policies, protocols, initiatives and guidance and implementation of statutory documents. Monitor response to identified issues and facilitate resolution through the relevant organizations as required.
• Having accountability for the day-to-day operations of the department.
• Setting up and managing a delegated budget and being involved in the development and implementation of cost improvement schemes through service redesign, cash allocation and income generation schemes and ensure that service delivery is managed within financial and budgetary constraints. Monitoring the cost of materials and to work with the procurement department in the competitive quotation/ tendering process to ensure the most cost-effective purchasing of stock.
• Minimizing wastage of materials by appropriate stock allocation, just in time ordering and by ensuring good techniques followed by staffs.
• Managing the team including objective setting, appraisals, training, annual leave supervision and reflective practice.
• Ensuring that department staff practice in accordance with going policies and procedures ass applied by NMC healthcare and the facility.
• Being responsible for recruiting staff, including training and managing staff in accordance with NMC healthcare policies and procedures. This will also include setting a development program targeting the skills of employees.
• Conducting thorough workforce planning exercise assuring adequate and efficient staffing of the various shifts and services and effective allocation of resources throughout the department. This will apply to medical and administrative staff allocated in the department.
• Delegating tasks and responsibilities whenever necessary, distributing responsibility for operational management of the department, allocating and organizing the work of professional and assistant staff to meet service priorities on a daily basis.
• Ensuring close collaboration of the service while working with other senior teams of the facility securing best outcomes of patient care.

Technical :

• Providing advises to medical/ technical staff on appropriate techniques and clinical staff on appropriate imagery interventions.
• Directing and monitory all radiology procedures carried out and step in whenever there is a requirement to do so.
• Providing advice and respond to queries in relation to radiology management across the organization.
• Providing expert advice and leadership for the investigation for radiology-related significant events, complaints and queries. Manage complex facts or situations requiring analysis, interpretation, management of conflicting views/ opinions and comparisons of opinions. Ensure systems re in place to respond in a timely and appropriate manner.
• Providing specialist advice to clinical risk management and patient safety initiatives relating to image use. Identifying issues of clinical risk within the radiology management services and present relevant reports as appropriate. Ensuring all incidents and areas of risk are followed up and risk issues are communicated back to prescribers and/or administrators of radiology accordingly.

Quality and Safety :

• Being conversant with the safe methods for handling and using various substances some of which can be toxic or hazardous.
• Being responsible for the safe and competent use of all section/ department equipment and patient appliances and aids used by patients. To ensure that junior staff, senior staff and assistants attain all required competency prior to use.
• Ensuring that all equipment defects, accidents and complaints are reported immediately to ensure that appropriate action may be taken in line with the facility health and safety policies.
• Ensuring internal and external quality controls are within the required parameters.
• Enforcing the strictest confidence in relation to patient information whether formally or informally recorded.
• Planning and developing policies that guide the management of the service.
• To develop clinical audit processes within the service and report on these as agreed. Supporting the promotion of audit and research programs on service implementation, in line with national policy, statutory requirements and service requirements within the facility.
• Communicating in a professional and courteous manner with patients, family and other medical personnel as necessary to obtain information, explain procedures, clarify orders and communicate status.

Continuous Education :

• Planning and delivering training and education sessions for department staff, doctors and nurses on the safe and secure handling of equipment, i.e teaching, induction, peer review, case studies, and clinical presentations.
• Participating in department programs/ committees, various hospital committees, and staff meeting (when requested).
• Participating in the orientation and training of new employees.
• Ensuring appropriate internal and external sharing of information based on governing policies and procedures.
• Ensuring all members of the department receive adequate clinical supervision as required for the professional and technical development.
• Maintain professional knowledge by attending lectures, conferences, seminars or on-line education sessions.
• Completing and maintaining all regulatory requirements including licensure and certification and other mandatory training within established time frames.

Occupational Safety and Health Management Systems :

• Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements.
• Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports.
• Attend applicable OSH/Infection control training programs, mock drills and awareness programs.
• Comply with reasonable OSH instructions, policies and safe working procedures.
• Use of appropriate personal protective equipment and safety systems.
• Be familiar with emergency and evacuation procedures.
• Not wilfully or recklessly endanger anyone’s health and safety.
• Comply with Waste management procedures and policies. Reduce, Reuse, Recycling of waste as much as possible.
• Attend all OSH Trainings, awareness programs and mock drills.
• Participates in the OSHMS audits, inspections, ensuring standards are maintained

Prevention and Control of Infection (PCI):

• PCI is everyone’s responsibility. All staff are required to read and implement the NMC PCI Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.
• The strictest hand hygiene, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times.

Promoting customer services standards :

• Assuming the le of a brand ambassador for the facility and promoting a customer focused philosophy in dealing with any stakeholder.
• Maintaining positive and effective working relationships within the department/ division and also with other departments/ sections within the facility.
• Performing any other duties as may be assigned relevant to the basic responsibilities of the role.

Key Responsibilities : Managerial :

• Providing skilled professional leadership and act as a role model for section/ department employees.
• Developing and promoting medical management services that improve patient outcomes- including responsibility for the development of medical management policies, protocols, initiatives and guidance and implementation of statutory documents. Monitor response to identified issues and facilitate resolution through the relevant organizations as required.
• Having accountability for the day-to-day operations of the department.
• Setting up and managing a delegated budget and being involved in the development and implementation of cost improvement schemes through service redesign, cash allocation and income generation schemes and ensure that service delivery is managed within financial and budgetary constraints. Monitoring the cost of materials and to work with the procurement department in the competitive quotation/ tendering process to ensure the most cost-effective purchasing of stock.
• Minimizing wastage of materials by appropriate stock allocation, just in time ordering and by ensuring good techniques followed by staffs.
• Managing the team including objective setting, appraisals, training, annual leave supervision and reflective practice.
• Ensuring that department staff practice in accordance with going policies and procedures ass applied by NMC healthcare and the facility.
• Being responsible for recruiting staff, including training and managing staff in accordance with NMC healthcare policies and procedures. This will also include setting a development program targeting the skills of employees.
• Conducting thorough workforce planning exercise assuring adequate and efficient staffing of the various shifts and services and effective allocation of resources throughout the department. This will apply to medical and administrative staff allocated in the department.
• Delegating tasks and responsibilities whenever necessary, distributing responsibility for operational management of the department, allocating and organizing the work of professional and assistant staff to meet service priorities on a daily basis.
• Ensuring close collaboration of the service while working with other senior teams of the facility securing best outcomes of patient care.

Technical :

• Providing advises to medical/ technical staff on appropriate techniques and clinical staff on appropriate imagery interventions.
• Directing and monitory all radiology procedures carried out and step in whenever there is a requirement to do so.
• Providing advice and respond to queries in relation to radiology management across the organization.
• Providing expert advice and leadership for the investigation for radiology-related significant events, complaints and queries. Manage complex facts or situations requiring analysis, interpretation, management of conflicting views/ opinions and comparisons of opinions. Ensure systems re in place to respond in a timely and appropriate manner.
• Providing specialist advice to clinical risk management and patient safety initiatives relating to image use. Identifying issues of clinical risk within the radiology management services and present relevant reports as appropriate. Ensuring all incidents and areas of risk are followed up and risk issues are communicated back to prescribers and/or administrators of radiology accordingly.

Quality and Safety :

• Being conversant with the safe methods for handling and using various substances some of which can be toxic or hazardous.
• Being responsible for the safe and competent use of all section/ department equipment and patient appliances and aids used by patients. To ensure that junior staff, senior staff and assistants attain all required competency prior to use.
• Ensuring that all equipment defects, accidents and complaints are reported immediately to ensure that appropriate action may be taken in line with the facility health and safety policies.
• Ensuring internal and external quality controls are within the required parameters.
• Enforcing the strictest confidence in relation to patient information whether formally or informally recorded.
• Planning and developing policies that guide the management of the service.
• To develop clinical audit processes within the service and report on these as agreed. Supporting the promotion of audit and research programs on service implementation, in line with national policy, statutory requirements and service requirements within the facility.
• Communicating in a professional and courteous manner with patients, family and other medical personnel as necessary to obtain information, explain procedures, clarify orders and communicate status.

Continuous Education :

• Planning and delivering training and education sessions for department staff, doctors and nurses on the safe and secure handling of equipment, i.e teaching, induction, peer review, case studies, and clinical presentations.
• Participating in department programs/ committees, various hospital committees, and staff meeting (when requested).
• Participating in the orientation and training of new employees.
• Ensuring appropriate internal and external sharing of information based on governing policies and procedures.
• Ensuring all members of the department receive adequate clinical supervision as required for the professional and technical development.
• Maintain professional knowledge by attending lectures, conferences, seminars or on-line education sessions.
• Completing and maintaining all regulatory requirements including licensure and certification and other mandatory training within established time frames.

Occupational Safety and Health Management Systems :

• Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements.
• Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports.
• Attend applicable OSH/Infection control training programs, mock drills and awareness programs.
• Comply with reasonable OSH instructions, policies and safe working procedures.
• Use of appropriate personal protective equipment and safety systems.
• Be familiar with emergency and evacuation procedures.
• Not wilfully or recklessly endanger anyone’s health and safety.
• Comply with Waste management procedures and policies. Reduce, Reuse, Recycling of waste as much as possible.
• Attend all OSH Trainings, awareness programs and mock drills.
• Participates in the OSHMS audits, inspections, ensuring standards are maintained

Prevention and Control of Infection (PCI):

• PCI is everyone’s responsibility. All staff are required to read and implement the NMC PCI Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.
• The strictest hand hygiene, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times.

Promoting customer services standards :

• Assuming the le of a brand ambassador for the facility and promoting a customer focused philosophy in dealing with any stakeholder.
• Maintaining positive and effective working relationships within the department/ division and also with other departments/ sections within the facility.
• Performing any other duties as may be assigned relevant to the basic responsibilities of the role.

Qualification, Licensure, Experience and Special Skills:

Qualifications & licensure :

• BSc in Radiography OR graduate from an accredited Diploma Program (NLT 3 year Syllabus).
• Graduate from an accredited Radiography program resulting in being awarded a diploma or certificate as a Radiography technologist (NLT 2 years Syllabus).
• AND current National License.

Desired:

• Master’s in related clinical degree or in healthcare field or management or administration field.
• NLT 7 years of post graduate experience in a multimodality site/ facility. in an acute care hospital (of which NLT 3 years as a deputy/ senior radiographer or NLT 2 years as a Radiology department manager).
• Familiar with the latest developments in modern imaging modalities with wide practical experience.

Additional requirements :

• Self-motivation and the ability to work under pressure.
• Fluent spoken and written English. Spoken Arabic is advantageous but not essential.
• A supportive and caring disposition.
• Adaptability and good time management skills.
• Confidence in dealing with stressful situations.
• IT competencies.

NMC Healthcare is the most trusted and the largest private healthcare company in the UAE for over 50 years. With a dedicated team of doctors, nurses, allied health and support personnel, NMC owns and manage numerous healthcare facilities in the UAE , treating millions of patients every year. The company has specialized verticals that include Multi-Specialty Care, Maternity and Fertility, Long-Term and Home Care, Medical Centers, Day Surgery Centers, Operations and Management.

We at NMC facilitate a challenging and motivating work environment that enables ample scope for career growth and development. We create a conducive work culture that attracts, retain and help talented and committed individuals grow. We encourage lifelong learning and deliver the best care to our customers and strive towards creating a world-class platform for nurturing the professionals of tomorrow.