Job Description

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

The Radiology Services Product Manager is responsible for the administration, optimization, and ongoing management of the organization’s Enterprise Imaging Platform. This role serves as the primary operational and product lead for radiology imaging systems and related workflows, including PACS, RIS, worklist configuration, image sharing services, external provider access, and other platform administration activities. The ideal candidate combines strong technical systems knowledge with workflow expertise, stakeholder management, and a service-oriented approach to support radiologists, imaging departments, referring providers, and clinical operations.

ESSENTIAL FUNCTIONS:

• Manage and administer the Enterprise Imaging Platform, including PACS, RIS, and related imaging applications.
• Oversee day-to-day system configuration, maintenance, support, and optimization of radiology imaging workflows.
• Configure and maintain worklists, routing rules, user roles, permissions, and other platform settings to support clinical and operational needs.
• Administer image sharing services, including internal and external access workflows for providers, partners, and affiliated organizations.
• Manage external provider access models and ensure appropriate security, access controls, and user provisioning.
• Partner with Radiology, IT, clinical operations, and vendor teams to identify workflow gaps, prioritize enhancements, and implement solutions.
• Serve as the primary point of contact for platform issues, upgrades, change requests, and system improvement initiatives.

• Support system integrations and interoperability related to imaging platforms, including coordination with interfaces and downstream systems as needed.
• Monitor platform performance, system health, and user experience; troubleshoot issues and coordinate resolution with internal teams and vendors.
• Develop, maintain, and enforce platform standards, governance, and best practices for imaging operations and administration.
• Lead testing, validation, and implementation activities for upgrades, new functionality, and workflow changes.
• Builds, owns and maintains related documentation and standard operating procedures, participating in knowledge sharing as it relates to the product services group and their shared responsibilities
• Ensure compliance with organizational policies, regulatory requirements, privacy standards, and security protocols related to imaging systems and access.
• Support reporting, auditing, and analytics related to platform usage, access, workflow performance, and operational outcomes and ensure radiology services development aligns with the company’s data and analytics strategy
• Develop ad-hoc and custom reports at the request of the technical, clinic or administrative staff as needed, utilizing third party resources to accomplish as necessary
• Works closely with the technical services team to maintain SLAs and a high-quality support model
• Serves as an escalation point for patient experience issues, supporting the technical services group as a trusted resource on fronts both internal and external
• Effectively communicate with technical services staff, end-users, and executives
• Provide accurate and timely information to IT leadership and other Tennessee Oncology employees/departments as requested
• Promote a team atmosphere and maintain good relations with Tennessee Oncology’s internal and external user base and its partners
• Represent the company at events as necessary

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of technical models as they relate to application support ranging from client/server relationships, externally-facing applications, data/analytics and interfaces
• Understands radiology, clinical and oncology-specific workflows and their relationship to the patient, provider and payor connected services and applications
• Superior capacity to track and manage multiple projects
• Critical thinking and able to work on intricate and transformative endeavors with the ability to independently research and perform analysis to resolve complex issues
• Operates at a generally high level, with energy and focus
• Demonstrates the ability to communicate positively and effectively throughout a wide array of social interactions
• Performs well under pressure, demonstrates flexibility, and responds well to changing situations and priorities
• Strong business relationship-building skills
• Exceptional documentation, research, and problem solving/analytical skills
• Self-motivated and directed, with advanced ability to prioritize and execute tasks

EDUCATION & EXPERIENCE:

• Bachelor's degree in Computer Science, a similar field, or equivalent work experience
• 3+ years working in an healthcare setting, technical or clinical
• 3+ years of experience supporting or working in Clinical Information Systems in an administrative or superuser capacity

OOCUPATIONAL RISK CATEGORY:

PHYSICAL REQUIREMENTS:

• Must be willing and able to lift 25 pounds or more
• Must be willing and able to travel to satellite clinics when necessary

Job Title:

Physical Activity Required

Amount of time

None

Less than 1/3
(Occasionally)

1/3 to 2/3
(Frequently)

More than 2/3
(Regularly)

Standing

Walking

Sitting

Fingering or manual dexterity

Repetitive finger motion

Lifting or exerting force

Up to 10 pounds

Up to 25 pounds

Up to 50 pounds

Up to 100 pounds

Over 100 pounds

Reaching or stretching

Climbing or balancing

Crouching or stooping

Speaking

Hearing

Seeing (with correction)