Job Description

Company :

Allegheny Health Network

Job Description :

GENERAL OVERVIEW

Under supervision, schedules outpatient procedures and communicates schedules with patients, physicians offices and the department involved.

ESSENTIAL RESPONSIBILITIES

• Schedules and completes appropriate forms, logs, etc for all outpatient exams in accordance with established procedures. Enters all demographic and insurance information into the appropriate computer programs per established procedures. (45%)
• Schedules for a patient's multiple exams in proper sequence to prevent unnecessary testing delays. (15%)
• Conveys accurate information to patients on special preparation for their procedure or exam. (15%)
• Maintains effective, timely and professional communication and documentation on patient scheduling, form preparation, supporting documentation and other materials needed for th exam with physician offices, patients and imaging professionals. (10%)
• Follows department telephone scripting procedures for contacting and interacting with patients regarding scheduling, canceling or rescheduling of appointments, authorizations, payments etc. (10%)

QUALIFICATIONS

Minimum

• High school diploma or GED required.
• Knowledge of medical terminology, computers, office equipment and machines required.
• Typing skills of 45 wpm required.
• High emphasis on interpersonal, telephone and communication skills.

Preferred

• Business or vocational school diploma with training in medical terminology coding, and hospital billing preferred.
• Associate's degree preferred.
• Medical secretary training preferred.
• Registration experience in a diagnostic testing area or hospital setting preferred.

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

California Consumer Privacy Act Employees, Contractors, and Applicants Notice